At a Glance
- Tasks: Guide clients through their aesthetic journey, ensuring top-notch service and satisfaction.
- Company: Join a leading private clinic in the booming aesthetics industry.
- Benefits: Generous salary, birthday off, wellbeing perks, and fun team events.
- Other info: Fast-paced environment with great career growth and supportive management.
- Why this job: Be part of a dynamic team and make a real difference in clients' lives.
- Qualifications: Sales experience in aesthetics and a passion for premium client care.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Prestigious, rapidly growing private plastic surgery and non-surgical clinic are seeking an experienced Patient Coordinator to liaise with clients throughout the patient journey, ensuring a five-star experience at all times, maximising sales opportunities.
In return you can expect to work for one of the top cosmetic surgery providers, you will also receive a generous salary package in line with your skills and experience. You can expect a fast-paced and fun working environment, with a great company culture; in addition to working with a friendly team and a motivating management team, you will have your birthday off, wellbeing benefits and various work events including end of month Prosecco drinks and team lunches!
Please note the role is a sales role and will require previous experience from a sales-focused B-2-C role within the aesthetic industry, advising on and booking in a range of non-surgical procedures.
Key Responsibilities:
- Managing the patient journey from enquiry to follow ups
- Advising patients on non-surgical procedures and answering queries (essential for this role is a good understanding and passion for the aesthetics industry)
- Liaising with practitioners, creating successful relationships
- Ensuring five-star customer services are provided throughout the customer journey - from initial contact to consultation to follow up
- Building positive relationships with patients and consultants acting as the liaison
- Lead conversions and client retention, building long lasting relationships with a loyal customer base
- Developing and maintaining customer relationships
- Administrative duties in relation to sales - relevant paperwork, bookings etc. and sharing this with teams
- Clear communication across teams, ensuring relevant information communicated
- Meeting sales targets on a monthly basis, this role requires a sales-driven individual
- Resolving Client issues raised
- Follow up calls, ensuring customer satisfaction at all times, communicating any issues with Management immediately when they arise
About you:
- You will be passionate about the aesthetics industry and premium client care
- Successful sales experience, working in high-volume, high-quality cosmetic and aesthetic environments
- Experience and knowledge of leading industry treatments
- Excellent lead conversion skills; administrating bookings with precision, ensuring gold standard client care and a smooth treatment journey
- Experience handling high volume administration; working in a fast paced, dynamic environment
Please note any offers of employment are subject to Enhanced DBS and employment reference checks in addition to verification of UK professional registration (if applicable) and the right to work in the UK.
By submitting an application, you are consenting to Aesthetics Talent securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Please note that due to the high volume of applicants, only those invited for an interview will be contacted.
Aesthetics Patient Coordinator employer: Aesthetics Talent
Aesthetics Talent is an exceptional employer, offering a vibrant work culture in the heart of Central London where innovation meets client care. With a strong focus on employee growth, you will benefit from clear career progression opportunities and a supportive team environment that values collaboration and excellence in service delivery. Join us to be part of a leading aesthetic brand that prioritises both your professional development and a five-star client experience.
StudySmarter Expert Advice🤫
We think this is how you could land Aesthetics Patient Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aesthetics Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aesthetics Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aesthetics Patient Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aesthetics Talent:Your cover letter is your chance to shine! Tell us why you want to work at Aesthetics Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aesthetics Talent!
How to prepare for a job interview at Aesthetics Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
