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For Companies At a Glance
- Tasks: Guide clients through their aesthetic journey, ensuring top-notch service and satisfaction.
- Company: Join a leading private clinic in the booming aesthetics industry.
- Benefits: Generous salary, birthday off, wellbeing perks, and fun team events.
- Why this job: Be part of a dynamic team and make a real difference in clients' lives.
- Qualifications: Sales experience in aesthetics and a passion for premium client care.
- Other info: Fast-paced environment with great career growth and supportive management.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Prestigious, rapidly growing private plastic surgery and non-surgical clinic are seeking an experienced Patient Coordinator to liaise with clients throughout the patient journey, ensuring a five-star experience at all times, maximising sales opportunities.
In return you can expect to work for one of the top cosmetic surgery providers, you will also receive a generous salary package in line with your skills and experience. You can expect a fast-paced and fun working environment, with a great company culture; in addition to working with a friendly team and a motivating management team, you will have your birthday off, wellbeing benefits and various work events including end of month Prosecco drinks and team lunches!
Please note the role is a sales role and will require previous experience from a sales-focused B-2-C role within the aesthetic industry, advising on and booking in a range of non-surgical procedures.
Key Responsibilities:- Managing the patient journey from enquiry to follow ups
- Advising patients on non-surgical procedures and answering queries (essential for this role is a good understanding and passion for the aesthetics industry)
- Liaising with practitioners, creating successful relationships
- Ensuring five-star customer services are provided throughout the customer journey - from initial contact to consultation to follow up
- Building positive relationships with patients and consultants acting as the liaison
- Lead conversions and client retention, building long lasting relationships with a loyal customer base
- Developing and maintaining customer relationships
- Administrative duties in relation to sales - relevant paperwork, bookings etc. and sharing this with teams
- Clear communication across teams, ensuring relevant information communicated
- Meeting sales targets on a monthly basis, this role requires a sales-driven individual
- Resolving Client issues raised
- Follow up calls, ensuring customer satisfaction at all times, communicating any issues with Management immediately when they arise
- You will be passionate about the aesthetics industry and premium client care
- Successful sales experience, working in high-volume, high-quality cosmetic and aesthetic environments
- Experience and knowledge of leading industry treatments
- Excellent lead conversion skills; administrating bookings with precision, ensuring gold standard client care and a smooth treatment journey
- Experience handling high volume administration; working in a fast paced, dynamic environment
Please note any offers of employment are subject to Enhanced DBS and employment reference checks in addition to verification of UK professional registration (if applicable) and the right to work in the UK.
By submitting an application, you are consenting to Aesthetics Talent securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Please note that due to the high volume of applicants, only those invited for an interview will be contacted.
Aesthetics Patient Coordinator employer: Aesthetics Talent
Contact Detail:
Aesthetics Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesthetics Patient Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aesthetics industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for your interviews by practising common questions and showcasing your passion for aesthetics. We want to see your enthusiasm shine through, so don’t hold back!
✨Tip Number 3
Follow up after your interviews with a thank-you email. It shows you’re keen and professional, plus it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Aesthetics Patient Coordinator
Some tips for your application 🫡
Show Your Passion for Aesthetics: Make sure to highlight your enthusiasm for the aesthetics industry in your application. We want to see that you genuinely care about providing top-notch client care and have a good understanding of non-surgical procedures.
Tailor Your Experience: When detailing your previous roles, focus on your sales experience and how it relates to the aesthetic field. We love seeing how you've successfully managed client relationships and maximised sales opportunities in high-pressure environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This will help us see your potential right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our fantastic team.
How to prepare for a job interview at Aesthetics Talent
✨Know Your Aesthetics
Make sure you brush up on your knowledge of non-surgical procedures and the latest trends in the aesthetics industry. Being able to discuss these topics confidently will show your passion and expertise, which is crucial for this role.
✨Showcase Your Sales Skills
Prepare specific examples from your previous roles where you successfully converted leads or built strong client relationships. Highlighting your sales achievements will demonstrate that you can meet the targets expected in this position.
✨Emphasise Customer Care
Since this role is all about providing a five-star experience, be ready to discuss how you've gone above and beyond for clients in the past. Share stories that illustrate your commitment to exceptional customer service and how you handle any issues that arise.
✨Practice Clear Communication
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face as a Patient Coordinator to showcase your ability to liaise effectively with both patients and practitioners.