At a Glance
- Tasks: Welcome patients, assist doctors, and ensure a 5-star experience in a high-end clinic.
- Company: Prestigious aesthetic clinic in Knightsbridge with a focus on patient care.
- Benefits: Competitive salary, commission, and a supportive team environment.
- Other info: Opportunity for growth in a busy, professional clinic setting.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: Experience in patient coordination or front-of-house roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Clinic based in Knightsbridge)
Salary: £30,000-£40,000 (DOE) + commission
Type: Full Time, Clinic-based
About the Clinic
A well-established, high-end doctor-led aesthetic clinic based in Knightsbridge is looking to appoint a Patient / Treatment Coordinator to support the doctors and wider clinic team. The clinic is known for its high standards of care, loyal patient base, and calm, professional environment.
About the Role
This is a hands-on, patient-facing role working closely with the doctors, PA, and clinic team to ensure the clinic runs smoothly and patients receive a 5* experience at every stage of their visit. You’ll be responsible for welcoming patients, assisting doctors during clinics, coordinating diaries, supporting stock and clinic operations, and ensuring high standards are maintained throughout the day.
Key Responsibilities
- Patient Experience and Front of House
- Greet and welcome clients and visitors in a professional and friendly manner
- Provide clear information to clients about clinic services, treatments, and products
- Assist patients while they are in the clinic, ensuring comfort and reassurance
- Maintain high standards of customer service at all times
- Ensure all services provided are delivered to a 5-star standard, with accurate records kept
- Doctor and PA Support
- Assist doctors during clinics and act as a chaperone when requested
- Assist the doctor’s PA with managing and organising diaries, ensuring no appointment overlaps
- Maintain a tidy, organised workspace for doctors and patients, ensuring a welcoming and comfortable environment
- Clinic Operations and Stock
- Assist with the set-up and close-down of the clinic each day
- Complete weekly stock counts for injectable products and retail stock
- Collaborate with the clinic team to ensure smooth daily operations
- Adhere to clinic policies, procedures, and protocols to maintain compliance and service standards
- Act as the clinic’s Laser Protection Supervisor, ensuring all paperwork and treatment standards are kept up to date
- Administration and Communication
- Respond to guest enquiries in a timely and professional manner
- Address complaints calmly and professionally, escalating to the Clinic Manager when required
- Work towards targets as set by the Clinic Manager
- Carry out any additional duties as requested by management
Requirements
- Previous experience in a patient coordinator, clinic support, or front-of-house role within aesthetics, medical, or private healthcare
- Confident working closely with doctors and clinical teams
- Strong communication skills and a professional, well-presented manner
- Highly organised with strong attention to detail
- Comfortable working in a busy clinic environment
Working Hours: 40 hours per week Alternate Saturday / bi-weekly rota Two late nights per week (Tuesday)
Patient Coordinator employer: Aesthetic Search
Aesthetic Search is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the aesthetics industry. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while building meaningful relationships with clinics across the UK. Join us to be part of a supportive environment where your contributions directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Aesthetic Search for the Patient Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Aesthetic Search, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Aesthetic Search, and how you can make a difference!
How to prepare for a job interview at Aesthetic Search
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Aesthetic Search.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Aesthetic Search appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Aesthetic Search supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
