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For Companies At a Glance
- Tasks: Welcome patients, assist doctors, and ensure a 5-star experience in a high-end clinic.
- Company: Prestigious aesthetic clinic in Knightsbridge with a focus on patient care.
- Benefits: Competitive salary, commission, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: Experience in patient coordination or front-of-house roles, strong communication skills.
- Other info: Opportunity for growth in a busy, professional clinic setting.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Clinic based in Knightsbridge)
Salary: £30,000-£40,000 (DOE) + commission
Type: Full Time, Clinic-based
About the Clinic
A well-established, high-end doctor-led aesthetic clinic based in Knightsbridge is looking to appoint a Patient / Treatment Coordinator to support the doctors and wider clinic team. The clinic is known for its high standards of care, loyal patient base, and calm, professional environment.
About the Role
This is a hands-on, patient-facing role working closely with the doctors, PA, and clinic team to ensure the clinic runs smoothly and patients receive a 5* experience at every stage of their visit. You’ll be responsible for welcoming patients, assisting doctors during clinics, coordinating diaries, supporting stock and clinic operations, and ensuring high standards are maintained throughout the day.
Key Responsibilities
- Patient Experience and Front of House
- Greet and welcome clients and visitors in a professional and friendly manner
- Provide clear information to clients about clinic services, treatments, and products
- Assist patients while they are in the clinic, ensuring comfort and reassurance
- Maintain high standards of customer service at all times
- Ensure all services provided are delivered to a 5-star standard, with accurate records kept
- Doctor and PA Support
- Assist doctors during clinics and act as a chaperone when requested
- Assist the doctor’s PA with managing and organising diaries, ensuring no appointment overlaps
- Maintain a tidy, organised workspace for doctors and patients, ensuring a welcoming and comfortable environment
- Clinic Operations and Stock
- Assist with the set-up and close-down of the clinic each day
- Complete weekly stock counts for injectable products and retail stock
- Collaborate with the clinic team to ensure smooth daily operations
- Adhere to clinic policies, procedures, and protocols to maintain compliance and service standards
- Act as the clinic’s Laser Protection Supervisor, ensuring all paperwork and treatment standards are kept up to date
- Administration and Communication
- Respond to guest enquiries in a timely and professional manner
- Address complaints calmly and professionally, escalating to the Clinic Manager when required
- Work towards targets as set by the Clinic Manager
- Carry out any additional duties as requested by management
Requirements
- Previous experience in a patient coordinator, clinic support, or front-of-house role within aesthetics, medical, or private healthcare
- Confident working closely with doctors and clinical teams
- Strong communication skills and a professional, well-presented manner
- Highly organised with strong attention to detail
- Comfortable working in a busy clinic environment
Working Hours: 40 hours per week Alternate Saturday / bi-weekly rota Two late nights per week (Tuesday)
Patient Coordinator employer: Aesthetic Search
Contact Detail:
Aesthetic Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aesthetics and healthcare industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the clinic or related fields, be ready to introduce yourself confidently. Highlight your experience and why you’d be a great fit for the Patient Coordinator role.
✨Tip Number 3
Show up prepared! If you land an interview, research the clinic thoroughly. Know their services, values, and what makes them stand out. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and professional tone will resonate well with us, especially for a patient-facing role like this.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in patient coordination or similar roles. We love seeing how your past experiences align with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Patient Coordinator role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Aesthetic Search
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services, treatments, and overall ethos. Understanding their high standards of care and patient experience will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your People Skills
As a Patient Coordinator, you'll be the first point of contact for patients. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain calm and professional, especially when addressing complaints or concerns.
✨Be Organised and Detail-Oriented
The role requires strong organisational skills, so come prepared to discuss how you manage your time and keep track of multiple tasks. You might even want to bring a planner or notes to show how you stay organised in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the clinic's operations, team dynamics, or patient care strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
