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- Tasks: Welcome patients, assist doctors, and ensure a 5-star experience in a high-end clinic.
- Company: A prestigious doctor-led aesthetic clinic in Knightsbridge, known for its exceptional care.
- Benefits: Competitive salary, commission, and a supportive team environment.
- Why this job: Join a respected clinic and make a real difference in patient care.
- Qualifications: Experience in patient coordination or front-of-house roles, strong communication skills.
- Other info: Dynamic clinic environment with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
A well-established, high-end doctor-led aesthetic clinic based in Knightsbridge is looking to appoint a Patient / Treatment Coordinator to support the doctors and wider clinic team. The clinic is known for its high standards of care, loyal patient base, and calm, professional environment.
This is a hands-on, patient-facing role working closely with the doctors, PA, and clinic team to ensure the clinic runs smoothly and patients receive a 5* experience at every stage of their visit. You’ll be responsible for welcoming patients, assisting doctors during clinics, coordinating diaries, supporting stock and clinic operations, and ensuring high standards are maintained throughout the day.
Key Responsibilities- Patient Experience and Front of House
- Greet and welcome clients and visitors in a professional and friendly manner
- Provide clear information to clients about clinic services, treatments, and products
- Assist patients while they are in the clinic, ensuring comfort and reassurance
- Maintain high standards of customer service at all times
- Ensure all services provided are delivered to a 5-star standard, with accurate records kept
- Doctor and PA Support
- Assist doctors during clinics and act as a chaperone when requested
- Assist the doctor’s PA with managing and organising diaries, ensuring no appointment overlaps
- Maintain a tidy, organised workspace for doctors and patients, ensuring a welcoming and comfortable environment
- Clinic Operations and Stock
- Assist with the set-up and close-down of the clinic each day
- Complete weekly stock counts for injectable products and retail stock
- Collaborate with the clinic team to ensure smooth daily operations
- Adhere to clinic policies, procedures, and protocols to maintain compliance and service standards
- Act as the clinic’s Laser Protection Supervisor, ensuring all paperwork and treatment standards are kept up to date
- Administration and Communication
- Respond to guest enquiries in a timely and professional manner
- Address complaints calmly and professionally, escalating to the Clinic Manager when required
- Work towards targets as set by the Clinic Manager
- Carry out any additional duties as requested by management
- Previous experience in a patient coordinator, clinic support, or front-of-house role within aesthetics, medical, or private healthcare
- Confident working closely with doctors and clinical teams
- Strong communication skills and a professional, well-presented manner
- Highly organised with strong attention to detail
- Comfortable working in a busy clinic environment
Working Hours: 40 hours per week, Alternate Saturday / bi-weekly rota, Two late nights per week (Tuesday & Thursday: 11:00–20:00), Standard clinic hours are 10:00–19:00
Why Apply
This is a great opportunity to join a respected, doctor-led clinic where patient care, organisation, and professionalism are genuinely valued. If you enjoy supporting patients and clinicians, take pride in high standards, and like being part of a well-run clinic, I’d love to hear from you.
Patient Coordinator in London employer: Aesthetic Search
Contact Detail:
Aesthetic Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in London
✨Tip Number 1
Get to know the clinic! Research their services and values so you can chat confidently about how you can contribute to their high standards of patient care. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Patient Coordinator, you'll need to interact with patients and doctors regularly. Role-play scenarios with friends or family to get comfortable with welcoming clients and addressing their needs.
✨Tip Number 3
Be proactive during your interview! Ask insightful questions about the clinic's operations and how you can help improve patient experiences. This shows you're not just there to fill a role but are eager to make a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and professional tone will resonate well with us, especially for a patient-facing role like this.
Tailor Your Experience: Make sure to highlight any relevant experience you have in patient coordination or similar roles. We’re looking for someone who can support our doctors and enhance the patient experience, so connect your past roles to what we do at the clinic.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Patient Coordinator role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the clinic!
How to prepare for a job interview at Aesthetic Search
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services, treatments, and overall ethos. Understanding their commitment to high standards of care will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Patient Coordinator, you'll be interacting with clients and supporting doctors daily. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will demonstrate your ability to maintain a calm and professional environment, which is crucial for this role.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or keep track of appointments. Share specific strategies you use to stay organised, as this will reassure them that you can handle the busy clinic environment effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic's operations, team dynamics, or patient care philosophy. This not only shows your enthusiasm for the role but also helps you gauge if the clinic is the right fit for you.
