At a Glance
- Tasks: Manage patient journeys and ensure smooth daily operations in a luxury clinic.
- Company: High-end aesthetic clinic in Hampstead with a focus on quality and patient experience.
- Benefits: Competitive salary, staff treatment benefits, 28 days holiday, and pension scheme.
- Other info: Opportunity for career progression and to be part of a supportive, close-knit team.
- Why this job: Join a growing team and make a real impact in a premium environment.
- Qualifications: 3-5 years in a senior front-of-house or administrative role, ideally in aesthetics or luxury service.
The predicted salary is between 32000 - 36000 € per year.
Location: Hampstead, London (close to Chalk Farm Tube Station)
Salary: £32,000–£36,000 per annum (DOE) + progression
Type: Full Time
Working Hours: 11:00–19:30 (1 hour lunch), Full-time, Includes weekend work (roughly 2 weekends per month (Saturday & Sunday Inclusive), with time off in the following week)
About the Clinic:
A luxury, independent aesthetic clinic based in the heart of Hampstead is looking to bring in a Senior Clinic Coordinator to support the continued growth of the business. This is a beautifully designed, high-end clinic with a strong focus on patient experience, attention to detail, and delivering exceptional results in a calm, boutique environment. The team is close-knit, supportive, and takes real pride in what they do. This is not a high-volume, rushed clinic. It’s about quality, relationships, and doing things properly.
About the Role:
This is more than a front of house role. You’ll be the operational heartbeat of the clinic, owning the patient journey, managing the diary, and ensuring everything runs smoothly day to day. You’ll work closely with the Clinic Manager and Founder, with real opportunity to grow into a second-in-command position as the business continues to expand. This role would suit someone confident, well-presented, and naturally personable. Someone who communicates well, takes ownership, and isn’t afraid to speak up when something needs improving. A background in aesthetics is ideal, but candidates from luxury hospitality, dental or high-end customer service will also be considered if they understand premium client experience.
Key Responsibilities:
- Own the end-to-end patient journey, ensuring every interaction is professional, warm, and seamless
- Manage practitioner diaries, optimising bookings and resolving scheduling challenges
- Handle enquiries via phone, email, and social media in a timely and knowledgeable manner
- Maintain a high level of clinic presentation at all times, reflecting a premium brand
- Oversee patient billing, payments, and end-of-day financial reconciliation
- Manage stock levels and supplier relationships, ensuring the clinic is always fully prepared
- Support smooth daily operations alongside the wider clinic team
- Uphold clinic standards, policies, and procedures
- Work towards performance targets set by the Clinic Manager
About You:
- 3–5 years’ experience in a senior front-of-house, coordinator, or administrative role
- Ideally from aesthetics, private healthcare, dental, or a luxury customer-facing environment
- Highly organised with strong attention to detail
- Confident communicator who is professional, well presented, and personable
- Calm under pressure and able to solve problems proactively
- Takes ownership and enjoys responsibility
- Understands what exceptional, high-end client experience looks like
What’s on Offer:
- £32,000–£36,000 salary (DOE)
- Clear progression within the role
- Staff treatment benefits
- 28 days holiday (including bank holidays)
- Pension scheme
- Opportunity to grow within a respected, independent luxury clinic
Why Apply:
This is a brilliant opportunity to step into a senior, visible role within a growing, high-end clinic where you can truly make your mark. If you’re confident, organised, and love delivering a premium client experience, this role gives you the chance to take ownership and grow with the business.
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Senior Clinic Coordinator in City of London employer: Aesthetic Search
Join a luxury, independent aesthetic clinic in Hampstead, where you will be part of a close-knit and supportive team dedicated to delivering exceptional patient experiences. With a focus on quality over quantity, this role offers clear progression opportunities and the chance to take ownership of the patient journey in a beautifully designed environment. Enjoy competitive salary, staff treatment benefits, and a generous holiday allowance while working in a calm, boutique setting that values attention to detail and personal relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinic Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aesthetics or luxury service sectors. You never know who might have a lead on that perfect Senior Clinic Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to patient experience and clinic operations. We want you to shine and show them you’re the one they need!
✨Tip Number 3
Don’t forget to showcase your personality! Being personable is key in this role, so let your warmth and confidence come through during every interaction.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re all about making connections and helping you find the right fit in the luxury clinic world.
We think you need these skills to ace Senior Clinic Coordinator in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about the role.
Tailor Your CV:Make sure your CV is tailored to the Senior Clinic Coordinator position. Highlight relevant experience in aesthetics or luxury customer service, and don’t forget to mention any specific achievements that demonstrate your ability to deliver exceptional client experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our clinic. Be sure to address how your skills align with the responsibilities outlined in the job description, and express your enthusiasm for joining our close-knit team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our clinic and what we stand for!
How to prepare for a job interview at Aesthetic Search
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic thoroughly. Understand their values, services, and what sets them apart in the aesthetic industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Senior Clinic Coordinator, you'll be the face of the clinic. Prepare examples that highlight your communication skills and ability to create a warm, welcoming environment for clients. Think about times when you've gone above and beyond to ensure a positive experience for customers.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills. Be ready to discuss how you manage multiple tasks, prioritise effectively, and handle scheduling challenges. You might even want to bring a sample of a diary management system you've used in the past to illustrate your point.
✨Emphasise Your Problem-Solving Abilities
The clinic values someone who can think on their feet. Prepare to share specific examples of how you've tackled unexpected issues in previous roles. Highlight your calmness under pressure and your proactive approach to finding solutions.
