At a Glance
- Tasks: Manage customer relationships and ensure smooth order processing in a dynamic team.
- Company: Join Aesseal, a global leader in mechanical seals and support systems.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative office setting.
- Why this job: Be part of a team that prioritises exceptional customer service and continuous improvement.
- Qualifications: Strong communication skills and a desire to provide outstanding customer support.
The predicted salary is between 25000 - 32000 £ per year.
Aesseal is one of the world's leading specialists in the design and manufacture of mechanical seals and support systems. Our vision is to be the world leading reliability company; our aim is to consistently exceed expectations; and our customer promise is simple: to give such exceptional service that they need never consider an alternative source of supply. Working as part of a dedicated Customer Service Team, the job holder will be responsible for the relationship management of a portfolio of global customers.
Job Dimensions
- Co-ordinate enquiries and orders with internal departments to ensure problem free customer experience.
- Actively participate in ensuring company performance objectives are met, in particular those related to service levels.
- Pro-actively seek to pre-empt, prevent and communicate issues to our global customers & colleagues.
- Build strong working relationships with internal and external customers to ensure a positive customer service experience.
Principal Accountabilities
- Ensure that all customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures.
- Deliver accurate reporting on order status and collect late order information.
- Work with the engineering department to co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted.
- Assist in the compilation of project bids for large end user and OEM customers such as refineries, working with internal departments including technical, design, legal and business assurance.
- If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible.
- Actively participate in training opportunities.
- Support customer visits, including site tours and potential evening meals where appropriate.
- Provide support to the reception teams when required (i.e. answering calls, covering reception).
N.B this list is not exhaustive; the job holder is required to carry out reasonable tasks within his/her level of skill and ability.
Skills, Knowledge and Experience
Qualifications
- Desirable: NVQ Level 2 in Business Administration, Relevant BA/BSc qualification.
Skills & Knowledge
- Essential: Excellent communicator both written and oral, Exceptional and professional telephone manner, Competent in the use of MS Office packages, Good problem solver, Foreign language skills (Spanish, French or Italian), Excellent organisational skills.
- Desirable: Competent in the use of SAP, Working knowledge of export, Presentation skills, Knowledge of reporting tools, Experience of working with a CRM tool.
Experience
- Essential: Experience of working in an office environment, Experience within a customer support role, Experience of working under pressure and to tight deadlines.
- Desirable: Experience of working in a busy commercial environment, Previous experience of working within an engineering/manufacturing environment.
Character
- Essential: Desire to provide exceptional customer service, Eager to assist in the continuous improvement of the organisation, Contribute to a happy working environment, Ability to demonstrate self-motivation.
Commercial Administrator in Rotherham employer: AESSEAL plc
Aesseal is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Commercial Administrator, you will be part of a dedicated Customer Service Team, where your contributions directly impact our global customer relationships and service excellence. With opportunities for training and collaboration across departments, Aesseal fosters a positive environment that encourages innovation and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Administrator in Rotherham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Commercial Administrator in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Administrator role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and problem-solving.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve worked with MS Office or have experience in a customer support role, share specific instances where you excelled.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone in your application can help us see how you’d fit into our team and culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at AESSEAL plc
✨Know the Company Inside Out
Before your interview, take some time to research Aesseal thoroughly. Understand their products, values, and customer service standards. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Commercial Administrator, excellent communication is key. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past. Practise articulating these experiences clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a customer support role. Highlight your approach to problem-solving and how you ensured a positive outcome for all parties involved. This will showcase your ability to handle pressure and tight deadlines.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
