Wholesale Coordinator | 12 month Fixed Term Contract

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

To support the Senior Wholesale and Business Development Manager and Wholesale Account Executives in the general management and growth of all wholesale customers across the EMEA region. Role responsibilities include, but are not limited to:

• Respond to customer requests for product information, data, images, and content.
• Communicating directly with customers in a clear concise manner and building relationships both internally and externally.
• Collaborating with regional Supply Chain Team to ensure smooth flow of stock and stock allocation when needed.
• Liaise with regional Supply Chain in order to provide updates on order queries, e.g. missing parcels, order discrepancies.
• Participate in monthly forecasting meetings, planning demand and working with supply chain/demand planning to ensure customer orders are fulfilled on time.
• Cross checking POs and SOs ensuring they match and there are no discrepancies.
• Support in filtering Zen Desk requests from potential new partners.
• Replying to requests through the company portal by potential stockists/amenity partners, researching and making recommendations.
• Working with finance to understand customer invoices and any accounting discrepancies and resolving matters in due course.
• Maintaining and updating customer data files.
• Liaising with Category Team to collate information for new Product Launches ahead of Strategy Meetings with partners.
• Fill in New Line Forms with all the relevant information on Aesop’s new launches and updating order forms on a regular basis.
• Compile the weekly newsletter with the information on sell-in/sell-out from key wholesale partners.
• Create the Monthly partner newsletter.
• Raising tickets for basic creative requests - Updating online partners brand pages, banners, lightboxes.
• Sorting customer data files in our folders to comply with GDPR.
• Arranging sample shipments from the office/helping place office orders.
• Organising training and Strategy Meeting gifting.

This is a full-time position operating with a hybrid working pattern. This is a 12 month Fixed Term Contract.

What we are looking for:

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Commitment to fostering an inclusive and psychologically safe work environment.
• Advanced excel skills and knowledge of software systems such as Netsuite and Zendesk.
• A pro-active and collaborative approach to problem solving.
• Ability to manage multiple requests from different stakeholders.
• Possess an international mindset along with an ability to deal with ambiguity.
• Ability to demonstrate strong organisational skills.
• Ideally have experience and/or a passion for premium, luxury brands – with a minimum of 1-2 years relevant experience.

What’s on offer:

• Flexible, hybrid working pattern.
• Generous product discount allowance and bi-annual complimentary product allocation.
• Paid volunteering allowance for all employees.
• Bonus opportunity based on personal and business performance.
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities.
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.