At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop is a global retail brand known for its high-quality skincare and commitment to sustainability.
- Benefits: Enjoy up to 50% off products, wellness leave, and access to training resources.
- Other info: Flexible hours available across central London signature stores.
- Why this job: Join a creative, inclusive team that values personal growth and community impact.
- Qualifications: Customer service experience and strong communication skills are essential; skincare knowledge is a plus.
Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time
Join to apply for the Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time role at Aesop
Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time
1 day ago Be among the first 25 applicants
Join to apply for the Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time role at Aesop
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Strong communication and problem-solving skills
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
What’s On Offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Sales and Business DevelopmentIndustries
Personal Care Product Manufacturing
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#J-18808-LjbffrRetail Consultants | Aesop Central London (signature stores) | Part Time & Full Time employer: Aesop
Aesop is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Central London. With a strong commitment to employee development, Aesop provides numerous benefits including generous product discounts, wellness initiatives, and opportunities for community engagement through the Aesop Foundation. Join us to be part of a team that values diversity, fosters personal growth, and prioritises sustainability while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aesop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aesop!
We think you need these skills to ace Retail Consultants | Aesop Central London (signature stores) | Part Time & Full Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aesop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aesop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aesop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aesop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
