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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Professional development opportunities and a supportive work environment.
- Other info: Part-time role with a focus on teamwork and personal growth.
- Why this job: Join a passionate team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
Overview
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Strong communication and problem-solving skills
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 32 hours per week and operates an on-site working pattern.
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Retail Consultant | Aesop Stockbridge, Edinburgh | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Stockbridge, Edinburgh | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out. When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down how you’d engage with customers. Remember, it’s not just about selling; it’s about creating an inclusive experience.
✨Tip Number 3
Show us your problem-solving skills during the interview. Think of examples where you’ve turned a challenging situation into a positive outcome. We love hearing how you’ve made a difference in a team setting!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Aesop family.
We think you need these skills to ace Retail Consultant | Aesop Stockbridge, Edinburgh | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable.
Highlight Your Team Spirit: We love a good team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This shows us that you can contribute positively to our inclusive environment.
Be Authentic and Personal: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who are genuine and can connect with our customers on a personal level. Share your story and what makes you unique!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Aesop
✨Know Aesop Inside Out
Before your interview, dive deep into Aesop's brand values and product offerings. Familiarise yourself with their commitment to sustainability and inclusivity, as well as their unique approach to skincare. This knowledge will not only impress the interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. Highlighting these moments will demonstrate your ability to engage and guide customers effectively.
✨Emphasise Teamwork and Empathy
Aesop values collaboration and empathy, so be ready to discuss how you've contributed to a team environment. Share stories that showcase your ability to listen without judgement and support your colleagues, as this will resonate well with their inclusive culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking insightful questions about Aesop’s future initiatives or their approach to employee development. This shows your genuine interest in the role and the company, and it gives you a chance to assess if Aesop is the right fit for you too.