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For Companies At a Glance
- Tasks: Engage with customers, guide them to products, and enhance their shopping experience.
- Company: Aesop is a global retail brand focused on skin care, sustainability, and inclusivity.
- Benefits: Enjoy professional development, flexible hours, and a supportive work environment.
- Why this job: Join a certified B Corp committed to social impact and a positive workplace culture.
- Qualifications: Customer service experience, effective selling skills, and a passion for skin care are preferred.
- Other info: Part-time role, 16 hours per week, with weekend availability across various locations.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability across weekends and be open to working across Aesop locations.
Retail Consultant | Aesop Knightsbridge, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Knightsbridge, London | Part Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and values. Understanding their commitment to sustainability and the meticulous approach they take in their formulations will help you connect with the brand during your interactions.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully engaged with customers in the past. Highlight any situations where you used empathy to enhance the customer experience, as this aligns with Aesop's values.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you contributed to a team’s success. Aesop values collaboration, so be ready to share how you’ve worked effectively with others to achieve common goals.
✨Tip Number 4
Prepare thoughtful questions about Aesop's approach to customer engagement and product knowledge. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to learn and grow within the company.
We think you need these skills to ace Retail Consultant | Aesop Knightsbridge, London | Part Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Aesop's values, products, and commitment to sustainability. This will help you tailor your application to reflect their ethos and demonstrate your alignment with their mission.
Highlight Relevant Experience: Emphasise any previous customer service roles or experiences that showcase your effective selling skills and ability to contribute to a team. Use specific examples to illustrate how you've successfully engaged with customers in the past.
Showcase Your Communication Skills: In your application, highlight your strong communication and problem-solving skills. Consider including examples of how you've used empathy to manage relationships and create positive experiences for customers.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Retail Consultant position. Mention your knowledge of skin care and related categories, as well as your flexible availability, to show you're a perfect fit for the role.
How to prepare for a job interview at Aesop
✨Show Your Passion for Customer Service
Aesop values exceptional customer experiences, so be sure to express your enthusiasm for helping customers. Share specific examples from your past roles where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Empathy and Inclusivity
Since Aesop is committed to inclusivity, highlight your ability to connect with diverse individuals. Prepare to discuss how you've used empathy in previous roles to create positive interactions and foster a welcoming environment.
✨Know Your Products
While a deep knowledge of skin care is advantageous, showing a genuine interest in learning about Aesop's products can set you apart. Familiarise yourself with their offerings and be ready to discuss how you would engage customers with this knowledge.
✨Be Flexible and Open-Minded
Aesop looks for candidates who are adaptable and open to new experiences. Be prepared to talk about your availability and willingness to work across different locations, as well as how you embrace change and new challenges in the workplace.
