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- Tasks: Engage with customers, guide them to products, and create an exceptional shopping experience.
- Company: Aesop is a global retail brand known for its commitment to quality and sustainability.
- Benefits: Enjoy professional development, flexible hours, and a supportive work environment.
- Why this job: Join a certified B Corp focused on inclusivity and sustainability while developing your skills.
- Qualifications: Customer service experience, effective selling skills, and a passion for skincare are preferred.
- Other info: Part-time role with 32 hours per week; flexible availability required.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 32 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability. #J-18808-Ljbffr
Retail Consultant | Aesop Covent Garden, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Covent Garden, London | Part Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and brand values. Understanding their commitment to sustainability and quality will help you connect with the team and demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully engaged with customers in the past. Highlight instances where you've used empathy and problem-solving skills to enhance the customer experience.
✨Tip Number 3
Research the latest trends in skincare and beauty, as well as Aesop's unique approach to these topics. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This demonstrates your curiosity and willingness to learn, which aligns with Aesop's values of inclusivity and understanding diverse perspectives.
We think you need these skills to ace Retail Consultant | Aesop Covent Garden, London | Part Time
Some tips for your application 🫡
Understand the Company Culture: Aesop values an inspiring and inclusive environment. Make sure to reflect this understanding in your application by highlighting any experiences that demonstrate your ability to contribute positively to a team and engage with diverse perspectives.
Tailor Your CV: Emphasise your customer service experience and effective selling skills in your CV. Use specific examples that showcase your ability to drive commercial outcomes and how you've contributed to a positive customer experience in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skincare and the beauty industry. Mention your curiosity and open mindset, and how these traits will help you connect with customers and enhance their experience at Aesop.
Highlight Relevant Skills: Make sure to mention any knowledge you have of skincare, hair care, body care, fragrance, or home categories. Even if your experience is limited, showing a willingness to learn and grow in these areas can set you apart from other candidates.
How to prepare for a job interview at Aesop
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare and the beauty industry during the interview. Aesop values individuals who are genuinely interested in their products, so share any personal experiences or knowledge you have about skincare and how it can impact people's lives.
✨Demonstrate Empathy and Communication Skills
Since the role requires engaging with customers, be prepared to showcase your empathy and communication skills. Use examples from past experiences where you've successfully connected with customers or resolved issues, highlighting your ability to listen and understand diverse perspectives.
✨Research Aesop's Values and Sustainability Efforts
Familiarise yourself with Aesop's commitment to sustainability and inclusivity. During the interview, mention specific initiatives or values that resonate with you, demonstrating that you align with the company's mission and are eager to contribute to their goals.
✨Prepare Questions About Team Dynamics
Aesop looks for candidates who thrive in a team environment. Prepare thoughtful questions about the team culture and how collaboration is encouraged within the company. This shows your interest in being a supportive team member and your understanding of the importance of teamwork in retail.
