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For Companies At a Glance
- Tasks: Engage with customers, guide them to products, and create an exceptional shopping experience.
- Company: Aesop is a global retail brand focused on quality skincare and sustainability.
- Benefits: Enjoy professional development, flexible hours, and a supportive work environment.
- Why this job: Join a certified B Corp committed to inclusivity and sustainability while developing your skills.
- Qualifications: Customer service experience, effective selling skills, and a passion for skincare are preferred.
- Other info: Part-time role with 24 hours per week, requiring weekend availability.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability across weekends.
Retail Consultant | Aesop Broadway Market, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Broadway Market, London | Part Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and brand values. Understanding their commitment to sustainability and inclusivity will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully engaged with customers in the past. Highlight any instances where you went above and beyond to create a positive experience.
✨Tip Number 3
Demonstrate your teamwork skills by discussing how you've contributed to a team environment. Aesop values collaboration, so be ready to share specific examples of how you’ve worked effectively with others.
✨Tip Number 4
Prepare to discuss your knowledge of skincare and related products. Even if you don't have extensive experience, showing a genuine interest and willingness to learn can set you apart from other candidates.
We think you need these skills to ace Retail Consultant | Aesop Broadway Market, London | Part Time
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Aesop's values and mission. Highlight your alignment with their commitment to sustainability and inclusivity in your application.
Tailor Your CV: Emphasise your customer service experience and any relevant skills that demonstrate your ability to engage with customers effectively. Use specific examples to showcase your selling skills and teamwork.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skincare and how your background aligns with Aesop's approach. Mention your curiosity and empathy, and how these traits will enhance the customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is polished and professional, reflecting the meticulous attention to detail that Aesop values.
How to prepare for a job interview at Aesop
✨Show Your Passion for Customer Service
Aesop values exceptional customer experiences, so be sure to express your enthusiasm for helping customers. Share specific examples from your past roles where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Empathy and Inclusivity
Since the role requires a strong ability to connect with diverse individuals, prepare to discuss how you've used empathy in previous positions. Think of instances where you listened without judgement and adapted your approach to meet different needs.
✨Highlight Your Teamwork Skills
Aesop looks for candidates who can contribute positively to a team environment. Be ready to share stories about successful collaborations with colleagues, focusing on how you supported each other to achieve common goals.
✨Research Aesop's Values and Products
Familiarise yourself with Aesop's commitment to sustainability and their product range. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
