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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its commitment to quality and customer experience.
- Benefits: Enjoy a full-time role with flexible hours in a vibrant retail environment.
- Why this job: Be part of a team that values empathy and inclusivity while enhancing customer experiences.
- Qualifications: Experience in customer service and effective selling skills are essential.
- Other info: A passion for skincare and beauty products is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Full Time, 40 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability. #J-18808-Ljbffr
Retail Consultant | Aesop Borough, London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Borough, London | Full Time
✨Tip Number 1
Familiarize yourself with Aesop's product range and values. Understanding their approach to customer service and the unique qualities of their products will help you engage more effectively with customers during your interactions.
✨Tip Number 2
Practice your active listening skills. Being able to listen without judgment and respond empathetically to customer needs is crucial in creating a positive and inclusive experience, which is at the heart of Aesop's philosophy.
✨Tip Number 3
Showcase your teamwork abilities. Aesop values collaboration, so be prepared to share examples of how you've successfully worked within a team to achieve common goals in previous roles.
✨Tip Number 4
Demonstrate your curiosity about the skincare industry. Stay updated on trends and innovations in skincare, hair care, and fragrance to show your passion and knowledge during the interview process.
We think you need these skills to ace Retail Consultant | Aesop Borough, London | Full Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Consultant position at Aesop. Understand the key responsibilities and the qualities they are looking for in a candidate, such as effective selling skills and the ability to engage with customers.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service roles. Provide specific examples of how you've successfully contributed to a team and driven commercial outcomes in past positions.
Showcase Your Skills: Make sure to highlight your communication and problem-solving skills in your CV and cover letter. Use concrete examples to demonstrate how you've utilized empathy to create positive experiences for customers.
Express Your Curiosity: Convey your open mindset and curiosity in your application. Mention any relevant knowledge you have about skin care, hair care, or fragrance, and express your eagerness to learn more about these areas.
How to prepare for a job interview at Aesop
✨Show Your Customer Service Skills
Be prepared to share specific examples from your past experiences where you successfully engaged with customers. Highlight how you listened to their needs and guided them to the right products, as this aligns perfectly with the role's purpose.
✨Demonstrate Empathy
During the interview, showcase your ability to understand and relate to others. Discuss situations where you used empathy to resolve conflicts or enhance customer experiences, as this is crucial for creating an inclusive environment.
✨Highlight Team Contributions
Talk about your experiences working in a team setting. Share how you contributed to team goals and supported your colleagues, emphasizing your collaborative spirit which is essential for success in this role.
✨Knowledge of Products is Key
Brush up on your knowledge of skin care, hair care, and fragrance products. Be ready to discuss trends in the industry and how they relate to customer needs, as this will demonstrate your passion and preparedness for the role.
