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- Tasks: Engage with customers, guide them to products, and deliver an exceptional shopping experience.
- Company: Aesop is a luxury skincare brand focused on sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and access to training resources.
- Why this job: Join a creative team that values diversity and offers growth opportunities in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for skincare are preferred.
- Other info: Part-time role with 24 hours per week, fostering community connections through volunteering.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Strong communication and problem-solving skills
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Retail Consultant | Aesop Bath, Somerset | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
accessibility@talentify.io
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Bath, Somerset | Part Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and values. Understanding their commitment to sustainability and inclusivity will help you connect with the brand during your interactions with customers.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully engaged with customers in the past. Highlight any instances where you used empathy to enhance the customer experience.
✨Tip Number 3
Demonstrate your effective selling skills by thinking of ways you can drive commercial outcomes. Be ready to discuss how you can contribute to the store's success through your sales techniques.
✨Tip Number 4
Prepare to discuss your teamwork experiences, especially how you've contributed to a positive and inclusive environment. Aesop values collaboration, so showing that you can work well with others is key.
We think you need these skills to ace Retail Consultant | Aesop Bath, Somerset | Part Time
Some tips for your application 🫡
Understand Aesop's Values: Familiarise yourself with Aesop's commitment to sustainability, inclusivity, and customer experience. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasise any previous roles in customer service or retail. Provide specific examples of how you've successfully engaged with customers and contributed to a positive team environment.
Showcase Communication Skills: Demonstrate your strong communication abilities in your cover letter. Use clear and concise language, and consider including examples of how you've effectively solved problems or listened to customer needs.
Express Your Curiosity: Mention your interest in skincare and related products. Aesop values individuals who are curious and eager to learn, so share any relevant knowledge or experiences that showcase this trait.
How to prepare for a job interview at Aesop
✨Show Your Passion for Skincare
Aesop values a deep understanding of skincare and its ingredients. Be prepared to discuss your knowledge of skincare products and how they can benefit customers. Share any personal experiences or insights that demonstrate your passion for the industry.
✨Emphasise Customer Engagement Skills
As a Retail Consultant, your ability to connect with customers is crucial. Prepare examples of how you've successfully engaged with customers in previous roles, highlighting your effective communication and problem-solving skills.
✨Demonstrate Team Spirit
Aesop looks for individuals who thrive in a team environment. Be ready to share instances where you contributed to a team’s success, showcasing your collaborative mindset and how you support your colleagues.
✨Align with Aesop's Values
Familiarise yourself with Aesop's commitment to sustainability and inclusivity. During the interview, express how your personal values align with theirs and how you can contribute to their mission of creating a positive impact on society.
