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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Full-time role with professional development and a creative workplace.
- Why this job: Join a passionate team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and effective selling skills.
- Other info: Be part of a certified B Corp focused on people, planet, and profit.
The predicted salary is between 36000 - 60000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Senior Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Full Time on a fixed term contract, 40 hours per week and operates an on-site working pattern. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Senior Retail Consultant | Aesop Seven Dials, London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant | Aesop Seven Dials, London | Full Time
✨Tip Number 1
Get to know Aesop's values and culture before your interview. We want to see that you resonate with our commitment to sustainability and inclusivity. Research our products and think about how you can embody our approach to customer experience.
✨Tip Number 2
Practice your communication skills! We love candidates who can engage and listen effectively. Try role-playing common customer scenarios with a friend to boost your confidence in guiding customers through their product journey.
✨Tip Number 3
Showcase your empathy during the interview. We’re looking for individuals who can connect with others and create an inclusive atmosphere. Share examples from your past experiences where you’ve successfully navigated interpersonal relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our Aesop family.
We think you need these skills to ace Senior Retail Consultant | Aesop Seven Dials, London | Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and the role shine through. We want to see how much you care about skincare and customer service, so share your personal experiences and what draws you to our brand.
Tailor Your CV: Make sure your CV is tailored to the Senior Retail Consultant position. Highlight relevant experience in customer service and any skills that align with our values, like empathy and teamwork. We love seeing how your background fits with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Aesop. Use it to connect your experiences with our values and the role's requirements. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Aesop family!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, dive deep into Aesop's product range. Familiarise yourself with their skin care, hair care, and fragrance lines. Being able to discuss specific products and their benefits will show your genuine interest and understanding of the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you used empathy and problem-solving skills to enhance a customer's experience. This aligns perfectly with Aesop's focus on intentional interactions.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to share stories about how you've contributed to a team. Discuss how you’ve supported colleagues and fostered an inclusive environment, as this reflects the company’s commitment to diversity and belonging.
✨Ask Thoughtful Questions
Prepare insightful questions that demonstrate your curiosity about Aesop's approach to sustainability and inclusivity. This not only shows your interest in the company but also aligns with their values, making you a more appealing candidate.