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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and makes a positive impact.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible part-time role with 16 hours per week and great career growth potential.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Shepherd\'s Bush | Part Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Shepherd\'s Bush | Part Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value. The more comfortable you are in guiding someone through their skincare journey, the better you'll shine during your interview.
✨Tip Number 3
Show us your team spirit! We love candidates who can contribute positively to a team environment. Share examples of how you've collaborated in the past and how you’ve used empathy to enhance those relationships – it’s key to creating an inclusive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in being part of our Aesop family. Let’s make this happen together!
We think you need these skills to ace Aesop Retail Consultant | Shepherd\'s Bush | Part Time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and the role shine through. We want to see how much you care about skincare and customer service, so share your personal experiences and what draws you to our brand.
Tailor Your CV: Make sure your CV is tailored to the Retail Consultant position. Highlight relevant experience in customer service and any skills that align with our values, like empathy and teamwork. We love seeing how you can contribute to our inclusive environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Aesop. Use it to connect your background with our mission and values. Be genuine and let us know how you can help create exceptional customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values empathy and effective communication, so be ready to demonstrate how you embody these qualities.
✨Emphasise Teamwork
Aesop looks for individuals who can contribute positively to a team environment. Be prepared to discuss your experiences working in teams, highlighting how you’ve collaborated with others to achieve common goals. Share specific instances where your contributions made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about Aesop’s approach to employee development or how they foster an inclusive workplace. Asking questions shows your interest in the company and helps you determine if it’s the right fit for you.