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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Up to 50% product discount, wellness leave, and professional development opportunities.
- Other info: Part-time role with flexible hours and a focus on community engagement.
- Why this job: Join a creative team and make a real impact in customer experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 11 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | One New Change | Part Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | One New Change | Part Time in London
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can genuinely guide them to the right products and show off your knowledge.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with engaging customers. Remember, it’s all about listening and responding to their needs, so make sure you’re ready to connect.
✨Tip Number 3
Show your passion for sustainability! Aesop values a commitment to the planet, so be prepared to discuss how you can contribute to their mission. Share your thoughts on eco-friendly practices and how they resonate with you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Aesop Retail Consultant | One New Change | Part Time in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love engaging with customers. Share any experiences where you've gone the extra mile to help someone out. We want to see that spark in your words!
Be Authentic and Inclusive: Aesop values diversity and inclusion, so make sure your application reflects your unique perspective. Talk about how you’ve contributed to a positive environment in past roles and how you can bring that to our team.
Highlight Relevant Experience: If you’ve worked in retail or customer service before, don’t hold back! Detail your achievements and how they relate to the role of Retail Consultant. We’re looking for those effective selling skills and teamwork experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values empathy and connection, so demonstrating your ability to engage and listen will be crucial.
✨Emphasise Teamwork
Aesop looks for individuals who can contribute positively to a team environment. Be ready to discuss how you've collaborated with others in previous roles. Highlight any specific instances where your teamwork led to successful outcomes, showing that you can bring out the best in those around you.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about Aesop’s approach to employee development or how they foster an inclusive workplace. Asking questions shows your interest in the company and helps you determine if it’s the right fit for you.