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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and makes a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with a focus on personal growth and community connection.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Northcote Road | Part-Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Northcote Road | Part-Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how you embody our commitment to sustainability and inclusivity. It’s all about connecting with our ethos and demonstrating your passion for what we do.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to refine how you listen and respond to different customer needs. Remember, it’s not just about selling; it’s about creating an exceptional experience for everyone who walks through our doors.
✨Tip Number 3
Be ready to share your personal experiences in customer service. We want to hear about times you’ve gone above and beyond for a customer or how you’ve worked as part of a team. Real-life examples can really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Aesop family. Let’s make this happen together!
We think you need these skills to ace Aesop Retail Consultant | Northcote Road | Part-Time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and its values shine through. We want to see how you connect with our commitment to sustainability and inclusivity, so don’t hold back!
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially if it relates to retail or beauty. We love seeing how your skills can contribute to creating an exceptional customer experience.
Be Authentic: We value genuine interactions, so be yourself in your application. Share your unique perspective and how you approach teamwork and problem-solving – we’re all about embracing diverse viewpoints!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understanding the ingredients and benefits of their skincare, hair care, and body care products will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions. This will demonstrate your ability to create an exceptional customer experience, which is key for a Retail Consultant role.
✨Emphasise Teamwork and Inclusivity
Aesop values collaboration and inclusivity, so be ready to discuss how you've contributed to a positive team environment in previous roles. Share specific instances where you supported colleagues or fostered an inclusive atmosphere, showcasing your empathy and communication skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about Aesop’s commitment to sustainability and employee development. This shows that you’re not just interested in the job, but also in the company’s values and culture, aligning with their mission of building a more sustainable society.
