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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and a passion for skincare are a plus.
- Other info: Flexible part-time hours with a focus on community and employee wellbeing.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Marylebone | Part Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Marylebone | Part Time in London
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can share your genuine enthusiasm and knowledge, making those interactions feel personal and engaging.
✨Tip Number 2
Practice your listening skills! When you're in a conversation, focus on what the customer is saying. This will help you understand their needs better and guide them to the right products, creating that exceptional experience Aesop values.
✨Tip Number 3
Show off your teamwork spirit! Aesop loves individuals who contribute positively to a team. Share examples of how you've collaborated with others in past roles during your interviews to highlight your ability to work well with diverse perspectives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aesop family. Good luck!
We think you need these skills to ace Aesop Retail Consultant | Marylebone | Part Time in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable.
Highlight Your Team Spirit: We love a good team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This shows us that you can contribute positively to our inclusive environment.
Be Authentic and Personal: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who are genuine and can connect with our customers on a personal level, so share what makes you unique!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our Aesop family!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and benefits of their skin care, hair care, and body care lines. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, listened to their needs, and guided them to suitable products. Highlighting these skills will demonstrate that you can embody Aesop's commitment to an inclusive customer experience.
✨Emphasise Teamwork and Collaboration
Aesop values team players, so be ready to discuss how you've successfully worked within a team in previous roles. Share specific instances where you contributed to a positive team dynamic or helped achieve a common goal. This will show that you can thrive in their collaborative environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about Aesop’s approach to sustainability or employee development. This not only shows your enthusiasm for the role but also your alignment with their values. It’s a great way to leave a lasting impression!
