At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusion.
- Benefits: Up to 50% product discount, wellness leave, and paid volunteering allowance.
- Other info: Flexible part-time hours with excellent development opportunities.
- Why this job: Join a creative team and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Aesop has carefully cultivated a supportive and inclusive environment for over 35 years. As a global retail organisation, we offer professional development and advancement opportunities alongside a commitment to sustainability and inclusion.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem‑solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is part‑time, 24 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house product and core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by an employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Knightsbridge | Part Time in London employer: Aesop
Aesop is an exceptional employer that fosters a supportive and inclusive work culture, offering part-time Retail Consultants in Knightsbridge the chance to thrive in a creative environment. With a strong commitment to professional development, sustainability, and employee well-being, Aesop provides unique benefits such as generous product discounts, wellness initiatives, and access to training resources, ensuring that every team member feels valued and empowered to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Knightsbridge | Part Time in London
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time familiarising yourself with their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can confidently guide them to the right products and show off your expertise.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to listen and respond empathetically. This will help you create those intentional interactions that Aesop values so much.
✨Tip Number 3
Network like a pro! Connect with current Aesop employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aesop family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Aesop Retail Consultant | Knightsbridge | Part Time in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! Aesop values inclusivity and individuality, so don’t be afraid to express who you are and what makes you unique.
Tailor Your Experience:Make sure to highlight any customer service experience you have. Relate your past roles to the skills mentioned in the job description, like effective selling and empathy, to show us you’re a great fit!
Be Genuine:Aesop is all about authentic connections. Use your application to demonstrate your genuine interest in skincare and how you can contribute to creating an exceptional customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, make sure you have a good understanding of Aesop's product range, especially in skin care, hair care, and fragrance. Familiarise yourself with their key ingredients and benefits so you can confidently discuss how they meet customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight situations where you used empathy to understand their needs and how you contributed to a positive experience. This will demonstrate your fit for the role.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to talk about your experiences working in a team. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your ability to foster an inclusive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about Aesop’s commitment to sustainability and inclusion. This shows your genuine interest in the company’s values and culture, making you a more memorable candidate.
