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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and a passion for skincare are a plus.
- Other info: Flexible part-time hours with a focus on community and employee wellbeing.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For (Qualifications)
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Covent Garden | Part Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Covent Garden | Part Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out. When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos!
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to nail down how you'd welcome and guide customers. We want to see your empathy and communication shine through.
✨Tip Number 3
Be ready to share your experiences in team settings. We love candidates who can demonstrate how they contribute to a positive atmosphere. Think of examples where you've collaborated effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for inspired individuals like you!
We think you need these skills to ace Aesop Retail Consultant | Covent Garden | Part Time in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for Aesop.
Show Your Passion: Make sure to express your enthusiasm for skincare and customer service. We love candidates who are genuinely excited about our products and the experience we offer, so let that passion come across in your writing!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Highlight specific examples that demonstrate your ability to engage with customers and work well in a team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to embody Aesop's commitment to exceptional customer experiences.
✨Emphasise Teamwork and Inclusivity
Aesop values collaboration and inclusivity, so be ready to discuss how you've contributed to a positive team environment. Share specific instances where you’ve worked effectively with others, listened to diverse perspectives, and fostered an inclusive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, professional development opportunities, or sustainability initiatives. This shows your enthusiasm for the role and your alignment with Aesop's values.
