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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with a focus on personal growth and community connection.
The predicted salary is between 11 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Borough Market | Part-Time in London employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Borough Market | Part-Time in London
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can share your genuine enthusiasm and knowledge, making those interactions feel personal and engaging.
✨Tip Number 2
Practice your listening skills! When you're in a conversation, focus on what the customer is saying. This will help you understand their needs better and guide them to the right products, creating that exceptional experience Aesop values.
✨Tip Number 3
Show off your teamwork spirit! Aesop loves individuals who contribute positively to a team. Share examples of how you've collaborated with others in past roles, highlighting your ability to create an inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aesop family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Aesop Retail Consultant | Borough Market | Part-Time in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable. We love to hear about those moments that made a difference!
Be Authentic and Personal: We want to get to know the real you! Use your own voice in your application and don’t be afraid to share your unique perspective. Tell us what makes you tick and how your values align with our commitment to sustainability and inclusivity.
Highlight Relevant Experience: Make sure to showcase any relevant experience you have, especially in retail or customer service roles. If you’ve got knowledge of skincare or related products, mention it! We’re looking for candidates who can connect with our customers and guide them effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Aesop family right from the start!
How to prepare for a job interview at Aesop
✨Know Your Aesop
Before the interview, dive deep into Aesop's brand values and product offerings. Familiarise yourself with their commitment to sustainability and inclusivity, as well as their unique approach to skincare. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or how you handled difficult situations with empathy. Aesop values exceptional customer experiences, so demonstrating your ability to engage and guide customers will be key.
✨Emphasise Teamwork and Collaboration
Aesop is looking for team players who contribute positively to the workplace. Be ready to discuss your experiences working in teams, how you support your colleagues, and how you celebrate collective successes. Highlighting your collaborative spirit will resonate well with their inclusive culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about Aesop's future initiatives in sustainability or how they foster employee development. Asking thoughtful questions shows your genuine interest in the role and the company, making you stand out as a candidate.