At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop at Selfridges, a brand known for its commitment to excellence and inclusivity.
- Benefits: Enjoy up to 50% product discount, competitive bonuses, and access to professional development resources.
- Other info: Embrace a holistic approach to employment with opportunities for career growth and community engagement.
- Why this job: Be part of a creative workplace where your talent is recognised and rewarded.
- Qualifications: Management experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As the Store Manager of Aesop Selfridges you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full‑time on‑site, including some weekend working, you will be responsible for budgeting, store‑specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What We Are Looking For
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem‑solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
What’s On Offer
- We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
- Up to 50% product discount
- Cycle to work scheme
- In‑house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Counter Manager | Selfridges London | Full Time employer: Aesop
Aesop is an exceptional employer that prioritises employee wellbeing and professional growth, offering a vibrant and inclusive work culture at our Selfridges London location. With benefits such as up to 50% product discount, comprehensive training programmes, and a commitment to community engagement, we empower our team to thrive both personally and professionally. Join us in creating memorable customer experiences while being part of a diverse and supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Counter Manager | Selfridges London | Full Time
✨Tip Number 1
Get to know the company culture before your interview. Aesop values inclusivity and customer engagement, so show us how you embody these traits in your past experiences. Research their products and ethos to demonstrate your genuine interest.
✨Tip Number 2
Practice your storytelling skills! We want to hear about your management experience and how you've led teams to success. Use specific examples that highlight your ability to motivate and create memorable customer experiences.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of scenarios where you've turned challenges into opportunities, especially in a retail environment. This will help us see your commercial acumen in action!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for this exciting role at Aesop Selfridges.
We think you need these skills to ace Aesop Counter Manager | Selfridges London | Full Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you embody the values of Aesop and how you can create memorable experiences for our customers.
Tailor Your Experience:Make sure to highlight your management experience in a customer service environment. We’re looking for specific examples of how you've led teams and driven commercial outcomes, so don’t hold back on those success stories!
Be Authentic:We value empathy and understanding, so be genuine in your application. Share your thoughts on creating an inclusive work environment and how you’ve listened to diverse perspectives in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aesop Selfridges.
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, make sure you have a solid understanding of Aesop's product range, especially in skincare, hair care, and fragrance. Familiarise yourself with their key ingredients and benefits so you can confidently discuss how they relate to customer needs.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved team performance. Highlight how you fostered an inclusive environment and motivated your team to achieve commercial outcomes.
✨Demonstrate Empathy
During the interview, be ready to discuss how you’ve used empathy in previous roles to manage relationships and resolve conflicts. This is crucial for creating memorable customer experiences and building a strong team dynamic.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's culture, team dynamics, and customer engagement strategies. This shows your genuine interest in the role and helps you assess if Aesop is the right fit for you.
