AESOP seeks a Global Customer Service Enablement Manager on a fixed-term contract until 31 December 2027, based in London with hybrid working. You will design training, enablement, and change initiatives to ensure consistent high-touch service across channels, while partnering with global teams to uplift Care capability and performance.
You will lead onboarding enhancement, loyalty insights integration, and governance of service standards, helping Care teams adapt to omnichannel strategies and
Global Customer Enablement Leader (Hybrid) employer: Aesop
Aesop is an exceptional employer that fosters a creative and inclusive workplace, where employees are encouraged to thrive and develop professionally. Located in the vibrant Covent Garden, we offer unique benefits such as up to 50% product discounts, wellness initiatives, and opportunities for community engagement through the Aesop Foundation. Our commitment to diversity and sustainability, alongside a supportive work culture, makes Aesop a rewarding place for those seeking meaningful employment.
