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- Tasks: Lead a team to create memorable customer experiences and manage store operations.
- Company: Join Aesop, a global brand known for its commitment to quality and sustainability.
- Benefits: Enjoy professional development, a supportive environment, and the chance to make a positive impact.
- Why this job: Be part of a certified B Corp focused on inclusivity and environmental responsibility.
- Qualifications: Management experience in customer service and strong communication skills are essential.
- Other info: Full-time role with some weekend work; open to flexible locations in central London.
The predicted salary is between 36000 - 60000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose
Aesop are delighted to welcome applications for Store Manager and Counter Manager roles in central London. Successful applicants will be open and flexible to location.
As a Store Manager at Aesop, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.
Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store\’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence. What we are looking for
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern. #J-18808-Ljbffr
Expression of Interest | Store Manager And Counter Manager, Aesop London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest | Store Manager And Counter Manager, Aesop London | Full Time
✨Tip Number 1
Familiarise yourself with Aesop's brand values and product offerings. Understanding their commitment to sustainability and quality will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to create an inclusive environment. Aesop values empathy and interpersonal relationships, so be ready to discuss how you've successfully managed diverse teams.
✨Tip Number 3
Research the latest trends in the skincare and beauty industry. Being knowledgeable about current market dynamics and customer preferences will help you stand out as a candidate who can drive commercial outcomes effectively.
✨Tip Number 4
Network with current or former Aesop employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Expression of Interest | Store Manager And Counter Manager, Aesop London | Full Time
Some tips for your application 🫡
Understand Aesop's Values: Familiarise yourself with Aesop's commitment to sustainability and inclusivity. Reflect these values in your application by demonstrating how your personal beliefs align with their mission.
Highlight Relevant Experience: Emphasise your management experience in customer service environments. Provide specific examples of how you've successfully led teams and driven commercial outcomes in previous roles.
Showcase Your Skills: Detail your selling skills, communication abilities, and problem-solving capabilities. Use quantifiable achievements to illustrate your impact in past positions, especially in retail or similar settings.
Craft a Personal Statement: Write a compelling personal statement that conveys your passion for the role and the brand. Discuss your understanding of the skincare industry and how you can contribute to creating memorable customer experiences at Aesop.
How to prepare for a job interview at Aesop
✨Show Your Passion for Customer Experience
Aesop values engaging and memorable customer experiences. Be prepared to share specific examples of how you've created positive interactions in previous roles, demonstrating your commitment to customer satisfaction.
✨Highlight Your Leadership Skills
As a Store Manager, you'll need to motivate and develop your team. Discuss your past experiences in leading teams, focusing on how you fostered an inclusive environment and encouraged personal growth among team members.
✨Demonstrate Your Commercial Acumen
Aesop is looking for candidates who can drive commercial outcomes. Be ready to talk about your experience with budgeting, marketing strategies, and how you've successfully increased sales or client bases in previous positions.
✨Emphasise Your Empathy and Communication Skills
The ability to listen without judgement and understand diverse perspectives is crucial. Prepare to discuss situations where you've used empathy to resolve conflicts or improve team dynamics, showcasing your strong interpersonal skills.
