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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible part-time role with a focus on community engagement and employee wellbeing.
The predicted salary is between 11 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This will not only help you engage with customers but also show your genuine interest in the brand during interviews.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more confident when it comes to listening and guiding customers effectively.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past experiences where you contributed to a team’s success. Aesop values collaboration, so be ready to share how you can bring that energy to their retail space.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Aesop family.
We think you need these skills to ace Aesop Retail Consultant | St James Quarter | Part Time in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love engaging with customers. Share specific examples of how you've gone above and beyond to create a memorable experience for someone. We want to see that spark!
Highlight Your Team Spirit: Aesop values teamwork, so make sure to mention any experiences where you've collaborated with others. Whether it’s in a previous job or a group project, we want to hear how you contribute to a positive team environment.
Be Authentic and Reflective: We appreciate genuine individuals, so don’t be afraid to show your true self in your application. Share your thoughts on what diversity and inclusion mean to you, and how you can bring those values into our retail space.
Tailor Your Application to Us: Take a moment to research Aesop and our approach to skincare. Use this knowledge to tailor your application, showing us how your skills and experiences align with our mission. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you are genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or how you handled difficult situations. Aesop values empathy and effective communication, so be ready to demonstrate these skills through real-life scenarios.
✨Emphasise Teamwork
Aesop looks for individuals who can contribute positively to a team environment. Be prepared to discuss your experiences working in teams, highlighting how you’ve collaborated with others to achieve common goals. Show that you understand the importance of diverse perspectives and how they enhance the customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about Aesop’s approach to sustainability, opportunities for professional development, or how they foster an inclusive workplace. Asking questions shows your interest in the company and helps you determine if it’s the right fit for you.