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For Companies At a Glance
- Tasks: Support customers through online channels and ensure a flawless experience.
- Company: Join Aesop, a global leader in skincare with a commitment to sustainability.
- Benefits: Enjoy hybrid working, professional development, and a supportive work culture.
- Why this job: Be part of a certified B Corp focused on people, planet, and profit.
- Qualifications: Fluent German, excellent communication skills, and experience in digital customer service required.
- Other info: Visa sponsorship is not available for this role.
The predicted salary is between 28800 - 42000 £ per year.
For over 35 years, Aesop has cultivated an inspiring and inclusive environment supporting employee growth. As a global retail organization, we offer professional development opportunities aligned with career goals.
Our skincare approach involves meticulous attention to detail, using efficacious ingredients to create formulations that stimulate the self and senses. We seek considered and inspired individuals with diverse perspectives who bring out the best in themselves and others.
We aim to balance people, planet, and profit, actively reducing our environmental footprint. This journey has led us to become a certified B Corp. We are committed to building a sustainable and inclusive society.
Please note, visa sponsorship is not available.
Purpose of the role
Aesop seeks a dedicated German-speaking Customer Service Consultant for a full-time, hybrid, permanent position based in our London office. The role involves supporting customers via online channels, including phone, live chat, messaging, and video consultations.
You will build strong customer relationships, contribute to sales growth, and ensure a flawless customer experience across our channels. The ideal candidate will have:
- A passion for supporting and communicating with customers
- Excellent written skills
- Fluent German, additional languages are a plus
- Adaptability to the online environment and quick learning ability
- Decisiveness and attention to detail
- Ability to multitask and prioritize effectively
- Understanding of system efficiencies and improvement opportunities
- Proficiency in Microsoft Office
- Experience with case management systems (Zendesk, Salesforce preferred)
- Initiative and respect for the Aesop brand
- Experience in digital customer service (essential); knowledge of skincare, body care, fragrance, and home categories (preferred but not essential)
#J-18808-Ljbffr
Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working) employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working)
✨Tip Number 1
Familiarise yourself with Aesop's brand values and product range. Understanding their commitment to sustainability and quality will help you connect with the company's ethos during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a digital context. Practice handling common customer queries and scenarios that may arise in online channels like live chat or video consultations.
✨Tip Number 3
Showcase your language skills! Since this role requires fluency in German, be prepared to demonstrate your proficiency during the interview, perhaps by conducting part of it in German.
✨Tip Number 4
Research case management systems like Zendesk or Salesforce. Familiarity with these tools can give you an edge, as they are preferred for this position, and showing initiative in learning them can impress your interviewers.
We think you need these skills to ace Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in digital environments. Emphasise your fluency in German and any additional languages, as well as your familiarity with tools like Zendesk or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Aesop's values. Mention specific examples of how you've supported customers in the past and how you can contribute to their mission of sustainability and inclusivity.
Showcase Your Communication Skills: Since excellent written skills are crucial for this role, ensure your application is free from grammatical errors and flows well. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: If you have experience in the skincare or beauty industry, make sure to mention it. Even if it's not essential, showing knowledge in these areas can set you apart from other candidates.
How to prepare for a job interview at Aesop
✨Show Your Passion for Customer Service
Aesop values individuals who are passionate about supporting and communicating with customers. Be prepared to share specific examples of how you've gone above and beyond in previous roles to enhance customer experiences.
✨Demonstrate Your Language Skills
Since the role requires fluency in German, make sure to showcase your language skills during the interview. You might be asked to conduct part of the interview in German, so practice speaking confidently and clearly.
✨Highlight Your Adaptability
The role involves working in a hybrid environment and adapting to various online channels. Share experiences where you've successfully adapted to new technologies or processes, especially in digital customer service.
✨Emphasise Attention to Detail
Aesop looks for candidates who pay meticulous attention to detail. Prepare to discuss how you ensure accuracy in your work, whether it's through case management systems or maintaining high standards in customer interactions.
