Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a global beauty brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Why this job: Be part of a creative workplace where your talent is recognised and rewarded.
- Qualifications: Management experience in customer service and strong communication skills required.
- Other info: Opportunities for career growth within the L'Oréal Groupe.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Counter Manager | Aesop Liberty, London | Full Time
Join to apply for the Counter Manager | Aesop Liberty, London | Full Time role at Aesop
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Since 2023, Aesop has been part of the L\’Oréal Groupe, the world’s #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L\’Oréal Paris; and presents wide-ranging opportunities for long‑term career growth.
“A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller
Role purpose
As the Counter Manager of Aesop Liberty, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.
Working full‑time on site, including some weekend working, you will be responsible for budgeting, store‑specific marketing, and building the store\’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for
- Management experience within a customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem‑solving, commercial acumen and merchandising skills
- Working knowledge of skin care and the skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on‑site working pattern.
What’s on offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
Employee benefits include:
- Up to 50% product discount
- Cycle to work scheme
- In‑house product and core skills training
- Competitive bonus opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
#J-18808-Ljbffr
Counter Manager | Aesop Liberty, London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager | Aesop Liberty, London | Full Time
✨Tip Number 1
Get to know Aesop's values and culture before your interview. This way, you can show how your personal style aligns with their commitment to inclusivity and sustainability. It’s all about connecting with their mission!
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've led a team or created memorable customer experiences. Aesop loves candidates who can demonstrate their impact through real-life scenarios.
✨Tip Number 3
Don’t just focus on your qualifications; show your passion for skincare and customer service. Talk about what excites you about the industry and how you can bring that enthusiasm to the Counter Manager role at Aesop.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aesop family and ready to contribute to their amazing journey.
We think you need these skills to ace Counter Manager | Aesop Liberty, London | Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and the beauty industry shine through. We want to see how your passion aligns with our values and commitment to excellence.
Tailor Your Experience: Make sure to highlight your management experience and any relevant skills that match the job description. We love seeing how your unique background can contribute to our team at Aesop Liberty.
Be Authentic: Don’t be afraid to show your personality! We’re looking for individuals who can bring diverse perspectives and create an inclusive environment. Let us know what makes you, you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Aesop
✨Know Your Aesop
Before the interview, dive deep into Aesop's brand values and product offerings. Familiarise yourself with their skincare philosophy and sustainability efforts. This will not only show your genuine interest but also help you connect your personal values with theirs.
✨Showcase Your Leadership Style
As a Counter Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight your ability to create an inclusive environment where everyone feels valued and heard.
✨Demonstrate Your Selling Skills
Be ready to discuss your proven track record in driving sales and achieving commercial outcomes. Think of specific instances where your selling techniques made a difference, and be prepared to share these stories during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and Aesop's future goals. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.