Global Omnichannel Analyst in City of London

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

This role supports Aesop’s Global leadership in making data and insight‑based decisions on improving business performance across all channels. Reporting into Aesop’s Retail Insights Lead, the Global Omnichannel Analyst will use data from our stores, websites, CRM programmes and operational systems to guide heads of functions in developing global frameworks that are adaptable at a local level. They will analyse the effectiveness of these strategies and in turn make recommendations for continuous improvement. Our analytics team work in close collaboration with a broad range of technical and non‑technical stakeholders to solve complex business problems using appropriate analytical techniques. We endeavour to communicate insights from data in a compelling and impactful manner to enable decision making. This is a full‑time position operating with a hybrid weekly working pattern of three days on‑site and two days remote.

Role responsibilities include, but are not limited to:

• Independently liaise with and manage expectations of various stakeholders on progress against the analytics roadmap.
• Evaluate briefs and develop methodologies in consensus with stakeholders across the globe and across functions, factoring in the requirements of each and using their expertise to contextualise insights.
• Develop compelling presentations and supporting documents to summarise analyses for key business stakeholders and decision makers.
• Analyse extensive global datasets of our customers, transactions in‑store and online, data from supply chain systems, retail, finance, CRM etc. to translate into actionable insights.
• Develop globally applicable methodologies to evaluate business performance.
• Develop automated tools to track, report and democratise the analysis of performance to stakeholders.

What we are looking for:

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Commitment to fostering an inclusive and psychologically safe work environment.
• High proficiency in SQL, Power BI and MS Office.
• An academic background in Analytics, Mathematics, Statistics and or Economics is preferred.
• Demonstrable proficiency in profiling, clustering, segmentation, campaign analysis, category analysis, market basket analysis, experiment design and or forecasting.
• Experience in developing and delivering presentations to a wide range of stakeholder groups, synthesising complex analytics into actionable insights.
• Strong facilitation skills in guiding conversations with multi‑disciplinary stakeholder groups to define analytical methods.
• Experience using AI to deliver outcomes within your role would be valuable.

What’s on offer:

• Flexible, hybrid working pattern.
• Generous product discount allowance and bi‑annual complimentary product allocation.
• Paid volunteering allowance for all employees.
• Bonus opportunity based on personal, and business, performance.
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in‑house Product and Core skills training and study support opportunities.
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.