At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with 16 hours per week and great career growth potential.
- Why this job: Be part of a creative team that values diversity and makes a positive impact.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Cambridge | Part Time employer: Aesop
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive both personally and professionally. With a strong commitment to sustainability and community engagement, our Cambridge location offers unique benefits such as generous product discounts, wellness initiatives, and extensive professional development opportunities. Join us in creating meaningful customer experiences while being part of a diverse team that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Cambridge | Part Time
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can share your genuine enthusiasm and knowledge, making those interactions feel personal and engaging.
✨Tip Number 2
Practice your listening skills! When you're in a conversation, focus on understanding what the customer really needs. This will help you connect better and recommend products that truly resonate with them, showing that you care about their experience.
✨Tip Number 3
Show off your teamwork spirit! Aesop values collaboration, so be ready to share your ideas and support your colleagues. Whether it's brainstorming ways to enhance customer experiences or helping out during busy times, being a team player will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aesop family and ready to contribute to our mission of creating an inclusive and sustainable environment.
We think you need these skills to ace Aesop Retail Consultant | Cambridge | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love engaging with customers. Share any experiences where you've gone the extra mile to help someone out. We want to see that spark in your words!
Be Authentic and Personal:Don’t just list your skills; tell us your story! We’re looking for individuals who can bring their unique perspectives to our team. Use your application to showcase your personality and how it aligns with our values.
Highlight Teamwork Experience:We value collaboration, so make sure to mention any past experiences where you’ve worked well in a team. Whether it’s a project at work or a group activity, show us how you contribute to a positive environment.
Tailor Your Application to Us:Take a moment to research Aesop and reflect on how your values align with ours. Customise your application to highlight why you’re a great fit for our inclusive culture and commitment to sustainability. And remember, apply through our website!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values empathy and effective communication, so be ready to demonstrate how you embody these qualities.
✨Emphasise Teamwork
Aesop looks for individuals who can contribute positively to a team environment. Be prepared to discuss your experiences working in teams, highlighting how you’ve collaborated with others to achieve common goals. Share specific instances where your contributions made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about Aesop’s approach to employee development or how they foster an inclusive workplace. Asking questions shows your interest in the company and helps you determine if it’s the right fit for you.
