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For Companies At a Glance
- Tasks: Lead and motivate the team while providing exceptional customer experiences.
- Company: Join Aesop, a brand known for its commitment to quality and inclusivity.
- Benefits: Enjoy a full-time role with opportunities for personal and professional growth.
- Why this job: Develop valuable people management skills in a high-performing environment.
- Qualifications: Experience in people management and customer service is essential.
- Other info: This role requires on-site work, including some weekends.
The predicted salary is between 28800 - 42000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As an Assistant Store Manager, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.
Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop\’s impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location.
What we are looking for
- Experience in a people management role or similar, within a customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
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Assistant Store Manager | Aesop Regent Street, London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager | Aesop Regent Street, London | Full Time
✨Tip Number 1
Familiarize yourself with Aesop's product range and brand values. Understanding their philosophy and the unique qualities of their skincare, hair care, and fragrance products will help you engage with customers more effectively during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your leadership skills and ability to create an inclusive team environment. Highlight specific situations where you motivated your team or resolved conflicts using empathy.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you successfully addressed customer concerns or improved sales outcomes. Be ready to discuss these examples in detail to show your proactive approach.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Aesop values curiosity, so express your willingness to learn about new products and trends in the skincare industry, which can set you apart from other candidates.
We think you need these skills to ace Assistant Store Manager | Aesop Regent Street, London | Full Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Store Manager position at Aesop. Make sure you understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in people management and customer service. Provide specific examples of how you've successfully led a team or contributed to a positive customer experience.
Showcase Your Skills: Demonstrate your effective selling skills and problem-solving abilities in your application. Use quantifiable achievements to illustrate how you've driven commercial outcomes in previous roles.
Personalize Your Application: Make your application stand out by personalizing it. Mention why you are specifically interested in working for Aesop and how your values align with their commitment to exceptional customer experiences.
How to prepare for a job interview at Aesop
✨Showcase Your People Management Skills
Be prepared to discuss your experience in managing teams. Share specific examples of how you've motivated and developed team members, and how you foster an inclusive environment.
✨Demonstrate Your Selling Skills
Highlight your proven track record in sales. Prepare to discuss strategies you've used to drive commercial outcomes and how you engage customers to enhance their shopping experience.
✨Emphasize Empathy and Communication
Aesop values empathy in customer interactions. Be ready to share instances where you've effectively listened to customers or team members, and how you've resolved conflicts or challenges through strong communication.
✨Familiarize Yourself with Aesop's Products
While knowledge of skin care is advantageous, showing a genuine interest in Aesop's product range, including hair care and fragrances, will set you apart. Research the brand and be ready to discuss how you can contribute to enhancing customer experiences with these products.
