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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Up to 50% product discount, wellness leave, and professional development opportunities.
- Why this job: Join a creative team and make a real impact in a sustainable environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with opportunities for personal growth and community involvement.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For (Qualifications)
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Selfridges London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Selfridges London | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how you resonate with our commitment to sustainability and inclusivity. It’s all about connecting with our ethos and demonstrating your passion for what we do.
✨Tip Number 2
Practice your customer engagement skills before the big day! Role-play with a friend or family member to refine your ability to listen and respond to customer needs. Remember, it’s not just about selling; it’s about creating an exceptional experience for every customer.
✨Tip Number 3
Be ready to share your personal experiences in customer service. We love hearing stories about how you've made a positive impact on someone's day. This shows us your empathy and ability to connect, which are key traits for a Retail Consultant at Aesop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Let’s make this journey together!
We think you need these skills to ace Aesop Retail Consultant | Selfridges London | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable. We love seeing candidates who genuinely care about making a difference!
Highlight Your Team Spirit: Aesop values teamwork, so make sure to mention any experiences where you’ve collaborated with others. Whether it’s in a previous job or a group project, we want to see how you contribute to a positive team environment. Don’t be shy about showcasing your interpersonal skills!
Be Authentic and Reflective: We’re looking for individuals who can bring their unique perspectives to the table. In your application, reflect on your personal journey and how it aligns with Aesop’s values. Authenticity is key, so don’t hesitate to share what makes you, you!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aesop
✨Know Your Products
Before your interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and benefits of their skin care, hair care, and body care lines. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, listened to their needs, and guided them to the right products. Highlighting these skills will demonstrate that you can embody Aesop's commitment to an inclusive customer experience.
✨Emphasise Teamwork and Collaboration
Aesop values individuals who contribute positively to a team environment. Be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you supported your colleagues or contributed to a successful team outcome.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about Aesop’s approach to sustainability or their employee development programmes. This shows that you’re not only interested in the role but also in the company’s values and future direction.
