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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible part-time role with opportunities for personal growth and community involvement.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Richmond | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Richmond | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how much you care about the brand and its commitment to sustainability. It’s all about connecting with our ethos.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are, the better you'll shine in front of us.
✨Tip Number 3
Show off your teamwork spirit! We love candidates who can demonstrate their ability to contribute positively to a team. Share examples of how you've collaborated in the past during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our Aesop family.
We think you need these skills to ace Aesop Retail Consultant | Richmond | Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and the role shine through. We want to see that you genuinely care about skincare and customer service, so share your experiences and what excites you about joining our team!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant knowledge of skincare or retail – we love seeing how you fit into our vision!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it aligns with our commitment to inclusivity and sustainability. We’re looking for individuals who can bring their true selves to work!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our Aesop family!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or how you handled difficult situations. Aesop values empathy and effective communication, so be ready to demonstrate these skills through real-life scenarios.
✨Emphasise Teamwork
Aesop looks for individuals who can contribute positively to a team environment. Be prepared to discuss your experiences working in teams, highlighting how you’ve collaborated with others to achieve common goals. Share specific instances where your contributions made a difference to the team's success.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about Aesop’s approach to employee development or how they foster an inclusive workplace. Asking questions shows your interest in the company and helps you determine if it’s the right fit for you.
