At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusion.
- Benefits: Up to 50% product discount, wellness leave, and paid volunteering.
- Other info: Flexible part-time hours with excellent development opportunities.
- Why this job: Join a creative team and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
Aesop has carefully cultivated a supportive and inclusive environment for over 35 years. As a global retail organisation, we offer professional development and advancement opportunities alongside a commitment to sustainability and inclusion.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem‑solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is part‑time, 24 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house product and core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by an employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Knightsbridge | Part Time employer: Aesop
Aesop is an exceptional employer that fosters a supportive and inclusive work culture, offering part-time Retail Consultants in Knightsbridge the chance to thrive in a creative environment. With a strong commitment to professional development, sustainability, and employee well-being, Aesop provides unique benefits such as generous product discounts, wellness initiatives, and matched charitable giving, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Retail Consultant | Knightsbridge | Part Time
✨Tip Number 1
Get to know Aesop's products inside out! Familiarise yourself with their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can confidently guide them to the perfect products that meet their needs.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to listen and respond empathetically. This will help you create those intentional interactions that Aesop values so much.
✨Tip Number 3
Show your passion for sustainability and inclusion during interviews. Aesop loves candidates who align with their values, so share your thoughts on these topics and how they resonate with you personally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aesop team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Aesop Retail Consultant | Knightsbridge | Part Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! Aesop values inclusivity and authenticity, so don’t be afraid to express who you are and what makes you unique.
Tailor Your Experience:Make sure to highlight any customer service experience you have. Relate your past roles to the skills mentioned in the job description, like effective selling and teamwork, to show us you're a great fit!
Demonstrate Empathy:Since empathy is key in this role, share examples of how you've successfully managed interpersonal relationships in previous jobs. This will help us see how you can contribute to a positive customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aesop!
How to prepare for a job interview at Aesop
✨Know Your Products
Familiarise yourself with Aesop's product range, especially skincare, hair care, and body care. Being able to discuss specific products and their benefits will show your genuine interest and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions, as this aligns perfectly with Aesop's commitment to an exceptional customer experience.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to share instances where you've worked effectively within a team. Discuss how you contributed to a positive atmosphere and supported your colleagues, which is crucial for maintaining an inclusive environment.
✨Demonstrate Empathy and Curiosity
During the interview, practice active listening and show genuine curiosity about the interviewer’s questions. This will not only reflect your interpersonal skills but also align with Aesop's ethos of understanding diverse perspectives and fostering inclusivity.
