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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Part-time hours, professional development, and a creative workplace.
- Why this job: Join a passionate team and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Fixed-term contract with opportunities for growth in a diverse environment.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Senior Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is a fixed‑term contract, 16 hours per week and operates an on‑site working pattern. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Islington | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Islington | Part Time
✨Tip Number 1
Get to know Aesop's values and culture before your interview. We want to see that you resonate with our commitment to sustainability and inclusivity. Research our products and think about how you can connect with customers on a personal level.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more confident in demonstrating empathy and understanding during the real deal.
✨Tip Number 3
Showcase your teamwork experience! We love candidates who can contribute positively to a team environment. Think of examples where you've worked collaboratively and be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our Aesop family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Aesop Retail Consultant | Islington | Part Time
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about the industry. We want to see that you're genuinely excited about the products and the role.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service roles. We’re looking for those who can engage and connect with customers, so share specific examples of how you've gone above and beyond to create a positive experience.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express your unique perspective. Remember, we’re looking for inspired individuals who can bring out the best in themselves and others!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values exceptional customer experiences, so demonstrating your ability to engage and listen will be crucial.
✨Emphasise Teamwork and Collaboration
Aesop looks for individuals who thrive in a team environment. Be ready to discuss how you've contributed to team success in previous roles. Highlight any collaborative projects or initiatives where you played a key role, showcasing your ability to work well with others and support a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or professional development opportunities. This shows your enthusiasm for the role and helps you gauge if Aesop is the right fit for you. Plus, it demonstrates your open mindset and curiosity!