Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with a focus on community engagement and personal growth.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Hampstead | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Hampstead | Part Time
✨Tip Number 1
Get to know Aesop's products inside out! Spend some time exploring their skincare, hair care, and fragrance lines. This way, when you chat with customers, you can share your genuine enthusiasm and knowledge, making those interactions feel personal and engaging.
✨Tip Number 2
Practice your listening skills! When you're in a conversation, focus on what the customer is saying. This will help you understand their needs better and show that you genuinely care about their experience, which is super important for Aesop's inclusive approach.
✨Tip Number 3
Show off your teamwork skills! Aesop values collaboration, so be ready to share examples of how you've worked well with others in the past. Whether it's resolving a customer issue or brainstorming ideas, demonstrating your ability to contribute positively to a team will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of Aesop's journey towards sustainability and inclusivity, which is a big deal for us!
We think you need these skills to ace Aesop Retail Consultant | Hampstead | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love engaging with customers. Share specific examples of how you've gone above and beyond to create a memorable experience for someone. We want to see that spark!
Highlight Your Team Spirit: We value collaboration, so make sure to mention any experiences where you've worked well in a team. Whether it’s a project at work or a group activity, show us how you contribute to a positive atmosphere and help others shine.
Be Authentic and Reflective: Don’t be afraid to show your true self in your application. Share your thoughts on diversity and inclusion, and how you’ve embraced different perspectives in your life. We’re looking for genuine individuals who can connect with our values.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our Aesop family!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos around sustainability and inclusivity. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. Aesop values empathy and effective communication, so be ready to demonstrate how you embody these qualities.
✨Emphasise Teamwork
Aesop is looking for individuals who can contribute positively to a team environment. Share stories that highlight your ability to collaborate and support your colleagues. Discuss how you’ve worked together with others to achieve common goals, as this aligns with their focus on community and inclusivity.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about Aesop’s approach to employee development or how they foster an inclusive workplace. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.