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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a team that values empathy and customer experience in a creative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with opportunities for personal growth and community involvement.
The predicted salary is between 13 - 16 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For (Qualifications)
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Covent Garden | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Covent Garden | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how you resonate with our commitment to sustainability and inclusivity. It’s all about connecting with our ethos and demonstrating your passion for what we do.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are in guiding conversations, the better you'll shine during your interview.
✨Tip Number 3
Showcase your empathy and problem-solving skills! Think of examples from your past experiences where you’ve made a positive impact on someone’s day. We love hearing stories that highlight your ability to connect and support others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Aesop family. Let’s make this happen together!
We think you need these skills to ace Aesop Retail Consultant | Covent Garden | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've engaged with customers in the past and how you’ve made their experience memorable. We love to hear about those moments that made a difference!
Be Authentic and Personal: We want to get to know the real you! Use your application to express your personality and values. Don’t be afraid to share your unique perspectives and experiences that align with our commitment to inclusivity and sustainability. Authenticity goes a long way!
Highlight Relevant Skills and Experience: Make sure to tailor your application by highlighting any relevant skills or experiences that match the role. Whether it’s your knowledge of skincare or your effective selling skills, we want to see how you can contribute to our team and enhance the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Aesop
✨Know Your Products
Before your interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and benefits of their skin care, hair care, and body care lines. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, listened to their needs, and guided them to the right products. This will demonstrate your ability to embody Aesop's values of engagement and inclusivity.
✨Emphasise Teamwork and Collaboration
Aesop values individuals who contribute positively to a team environment. Be ready to discuss how you've worked effectively within a team in previous roles. Highlight any specific instances where your collaboration led to successful outcomes, showcasing your ability to support and uplift others.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about Aesop’s approach to sustainability or employee development. This shows that you’re not just interested in the job, but also in the company’s mission and values, aligning with their commitment to building a more inclusive society.
