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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its exceptional customer experience.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Why this job: Be part of a team that values empathy and inclusivity while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours and opportunities for personal development await you.
The predicted salary is between 12 - 15 £ per hour.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and, through intentional interactions, deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. This position is Part Time, 20 hours per week and operates on-site; the successful candidate will have flexible availability.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
What’s On Offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by an employee for any registered charity will be matched by the Aesop Foundation
Aesop Retail Consultant | Bluewater | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Bluewater | Part Time
✨Tip Number 1
Get to know the brand! Before your interview, dive into Aesop's products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate empathy and problem-solving. Role-playing with a friend can help you feel more confident when it comes to those intentional interactions.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've contributed to a team in the past. Aesop values collaboration, so highlighting your ability to work well with others will definitely make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining the Aesop family!
We think you need these skills to ace Aesop Retail Consultant | Bluewater | Part Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you've got in customer service roles. We want to see how you engage with customers and create a welcoming atmosphere, so share specific examples of how you've done this in the past.
Demonstrate Your Team Spirit: We love team players! In your application, mention times when you've successfully worked within a team. This could be anything from collaborating on projects to supporting colleagues during busy periods.
Be Authentic and Empathetic: A big part of our culture is understanding and connecting with others. Use your application to show us how you listen without judgement and how you’ve used empathy to enhance customer experiences or resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, make sure you have a solid understanding of Aesop's product range. Familiarise yourself with their skincare, hair care, and fragrance lines. This will not only show your genuine interest but also help you answer questions about how you would guide customers in selecting products.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Think about times when you went above and beyond to meet their needs or resolve issues. This will demonstrate your ability to create an exceptional customer experience, which is key for this role.
✨Emphasise Teamwork
Aesop values collaboration, so be ready to discuss how you've contributed to a team in previous roles. Share specific instances where you worked together with colleagues to achieve a common goal, highlighting your ability to foster a positive and inclusive environment.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. Show that you can listen without judgement and are open to diverse perspectives, as this aligns with Aesop's values and will set you apart as a candidate.