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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Up to 50% product discount, wellness leave, and professional development opportunities.
- Other info: Part-time role with flexible hours and a focus on community engagement.
- Why this job: Join a creative team and make a real impact in customer experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Bicester Village | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Bicester Village | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how your passion for skincare aligns with our meticulous approach. It’s all about connecting with our ethos and demonstrating that you’re not just another candidate, but someone who truly gets what we’re about.
✨Tip Number 2
Practice your communication skills! We want to see how you engage with others, so try role-playing customer interactions with a friend. This will help you feel more confident in showcasing your ability to listen and guide customers through their experience with our products.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've demonstrated empathy or teamwork in previous roles. We love hearing stories that highlight your ability to create an inclusive environment and drive commercial outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our journey towards a more sustainable and inclusive society.
We think you need these skills to ace Aesop Retail Consultant | Bicester Village | Part Time
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about skincare products and how they’ve impacted you. This will show us that you’re genuinely interested in the role and the brand.
Tailor Your Application: Make sure to customise your application to reflect the values and mission of Aesop. Highlight your customer service experience and how it aligns with our commitment to creating an inclusive and engaging environment for customers. We want to see how you can contribute to our team!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspectives and experiences that make you a great fit for the Retail Consultant role. Remember, we’re looking for individuals who can bring out the best in themselves and others!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Aesop
✨Know Your Products
Before the interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to create an exceptional customer experience, which is crucial for the Retail Consultant role.
✨Emphasise Teamwork and Collaboration
Aesop values teamwork, so be ready to discuss how you've contributed to a team in previous roles. Share specific instances where you collaborated effectively with colleagues to achieve a common goal. This will highlight your ability to work well within a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, professional development opportunities, or sustainability initiatives. This shows your enthusiasm for the role and your alignment with Aesop's values, making you a more memorable candidate.