At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences at Aesop Selfridges.
- Company: Join Aesop, a brand known for its commitment to excellence and inclusivity.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Other info: Embrace a culture of diversity and inclusion while growing your career.
- Why this job: Make a real impact in a creative environment while developing your leadership skills.
- Qualifications: Management experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
As the Store Manager of Aesop Selfridges you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full‑time on‑site, including some weekend working, you will be responsible for budgeting, store‑specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What We Are Looking For
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem‑solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
What’s On Offer
- We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
- Up to 50% product discount
- Cycle to work scheme
- In‑house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Counter Manager | Selfridges London | Full Time employer: Aesop
Aesop is an exceptional employer, offering a vibrant and inclusive work culture at our Selfridges London location. We prioritise employee growth through comprehensive training programmes, generous product discounts, and a commitment to wellbeing initiatives, ensuring that our team members thrive both personally and professionally. Join us in creating memorable customer experiences while being part of a diverse community that values your contributions and fosters meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Counter Manager | Selfridges London | Full Time
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Aesop's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership and customer service skills. We want to hear how you've motivated a team or created memorable customer experiences.
✨Tip Number 3
Show off your passion for skincare! Brush up on your knowledge about Aesop’s products and the industry. Being able to discuss trends or share your favourite products can really set you apart during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Aesop Counter Manager | Selfridges London | Full Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and the beauty industry shine through. We want to see how you embody Aesop's values and how you can engage with customers in a meaningful way.
Highlight Your Leadership Skills:Make sure to showcase your management experience and how you've successfully led teams in the past. We’re looking for someone who can motivate and develop others, so share specific examples of how you've done this.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective and experiences that make you a great fit for our inclusive environment.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to connect with you and keep track of your application!
How to prepare for a job interview at Aesop
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Aesop's product range, especially skincare, hair care, and body care. This knowledge will not only impress the interviewers but also show your genuine interest in the brand and its offerings.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or created an inclusive environment. This will demonstrate your ability to embody the leadership qualities they’re looking for.
✨Emphasise Customer Engagement
Be ready to discuss how you engage with customers and create memorable experiences. Share stories that highlight your empathy and problem-solving skills, as these are crucial for the role of Store Manager at Aesop.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and their approach to customer service. This shows your curiosity and eagerness to understand how you can contribute to their success.
