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- Tasks: Support customers through online channels and ensure a seamless experience.
- Company: Join Aesop, a global leader in skincare with a commitment to sustainability and inclusivity.
- Benefits: Enjoy hybrid working, professional development, and a vibrant company culture.
- Why this job: Be part of a certified B Corp that values people, planet, and profit while growing your career.
- Qualifications: Fluent German speaker with excellent communication skills and digital customer service experience.
- Other info: Visa sponsorship is not available for this role.
The predicted salary is between 28800 - 42000 £ per year.
For over 35 years, Aesop has cultivated an inspiring and inclusive environment supporting employee growth. As a global retail organization, we offer professional development opportunities aligned with career goals.
Our skincare approach involves meticulous attention to detail, using efficacious ingredients to create formulations that stimulate the self and senses. We seek considered and inspired individuals with diverse perspectives who bring out the best in themselves and others.
We aim to balance people, planet, and profit, actively reducing our environmental footprint. This journey has led us to become a certified B Corp. We are committed to building a sustainable and inclusive society.
Please note, visa sponsorship is not available.
Purpose of the role
Aesop seeks a dedicated German-speaking Customer Service Consultant for a full-time, hybrid, permanent position based in our London office. The role involves supporting customers via online channels, including phone, live chat, messaging, and video consultations.
You will build strong customer relationships, contribute to sales growth, and ensure a flawless customer experience across our channels. The ideal candidate will have:
- A passion for supporting and communicating with customers
- Excellent written skills
- Fluent German, additional languages are a plus
- Adaptability to the online environment and quick learning ability
- Decisiveness and attention to detail
- Ability to multitask and prioritize effectively
- Understanding of system efficiencies and improvement opportunities
- Proficiency in Microsoft Office
- Experience with case management systems (Zendesk, Salesforce preferred)
- Initiative and respect for the Aesop brand
- Experience in digital customer service (essential); knowledge of skincare, body care, fragrance, and home categories (preferred but not essential)
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Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working) employer: Aesop UK Limited
Contact Detail:
Aesop UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working)
✨Tip Number 1
Familiarise yourself with Aesop's brand values and product range. Understanding their commitment to sustainability and quality will help you connect with the company's ethos during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a digital context. Practice handling common customer queries and scenarios that may arise in online channels like live chat or video consultations.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully navigated changes in technology or processes in previous roles. This will demonstrate your ability to thrive in a hybrid working environment.
✨Tip Number 4
If you have experience with case management systems like Zendesk or Salesforce, be ready to discuss specific instances where you used these tools to enhance customer service. This will highlight your technical proficiency and problem-solving skills.
We think you need these skills to ace Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in digital environments. Emphasise your fluency in German and any additional languages, as well as your familiarity with case management systems like Zendesk or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Aesop's values. Mention specific examples of how you've supported customers in the past and how you can contribute to Aesop's mission of sustainability and inclusivity.
Showcase Your Skills: In your application, highlight your excellent written communication skills and adaptability to online environments. Provide examples of how you've effectively multitasked and prioritised in previous roles, demonstrating your attention to detail.
Research Aesop: Familiarise yourself with Aesop's brand, products, and commitment to sustainability. This knowledge will help you tailor your application and prepare for potential interview questions about how you align with their values and goals.
How to prepare for a job interview at Aesop UK Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Aesop values individuals who are dedicated to providing excellent service, so share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Your Language Skills
Since this role requires fluency in German, be prepared to showcase your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice speaking confidently and clearly.
✨Familiarise Yourself with Aesop's Values
Research Aesop’s commitment to sustainability and inclusivity. Be ready to discuss how these values resonate with you and how you can contribute to their mission of balancing people, planet, and profit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability in a customer service context. Think of specific scenarios where you successfully handled difficult situations or improved customer experiences.
