Site Experience & Business Lead (DTC)

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, the world’s number one beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.

Role purpose

The Global Site Experience & Business Lead oversees the E-D2C features and consumer experience on the brand website, with a primary focus on user-centric site UX. This role leverages data and research to inform site strategy, guiding the prioritisation of experiences, services, and features to maximize user engagement and satisfaction. Additionally, it establishes the design direction for the brand layer, ensuring a cohesive and impactful digital presence. This role sits within the eCommerce team, reporting into the Head of eCommerce, with access to supporting functions across the immediate team.

Role responsibilities include, but are not limited to:

• Lead designer of the brand’s site & user experience strategy to foster retention, engagement & conversion.
• Setting the design direction for our website, ensuring that it reflects the brand’s global identity, tone, and style, maintaining consistency across markets and regions.
• Proactively leads the end-to-end product design lifecycle, driving all key recommendations.
• Collaborates on Product Vision & UX expertise on new feature roll out with the Head of eCommerce - leads product design solutions.
• Responsible for building & rolling out new features & enhancements on our website.
• Create UX/UI functional guidelines and design templates to reflect a coherent and consistent global vision for the brand.
• Owner of website roadmap strategy and prioritisation of development tickets.
• Turns data-driven insights into actionable items that can improve our onsite experience & drive new features.
• Owner of testing roadmap includes collaborating with markets for AB testing.
• Collaborate with markets & zones to determine the customer’s pain points and finds the right experiences & features to address these issues.
• Responsible for .com business & site performance reporting.
• Provide UX guidance on Indirect UX (Amazon, Tmall, Kakao as required).

Please note that this is primarily a designer / product owner role, not a trade or commercial function. This is a full-time position, operating with a hybrid working pattern of three days per week based at Aesop’s head office in London Bridge and two days per week remote.

What we are looking for:

• Significant and demonstrable experience in a Product Design / UX Design role (eCommerce and agency experience highly favoured).
• Successful completion of a reputable UX course.
• A folio of compelling design work that showcases customer-led thinking.
• In-depth knowledge of digital and e-commerce design, UX/UI principles.
• Proficient in design and prototype tools: Sketch, Figma, InVision, Adobe Creative Cloud (Photoshop, InDesign, Illustrator).
• Ability to demonstrate high level of strategic alignment between business goals & their work.
• Strong organizational, stakeholder management, and project management skills.
• Ability to craft and present a compelling product and experience visions to a senior level audience.
• Experienced with performance tracking tools.
• Exceptional attention to detail.
• Commercial acumen with an analytical mindset to lead reporting and optimization efforts.
• Ability to thrive and deliver results in a fast-paced environment.
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Commitment to fostering an inclusive and psychologically safe work environment.

What’s on offer:

• Flexible, hybrid working pattern.
• Generous product discount allowance and bi-annual complimentary product allocation.
• Paid volunteering allowance for all employees.
• Bonus opportunity based on personal, and business, performance.
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities.
• Access to employee assistance programmes, summer wellness vacation options and complimentary subscription to the Headspace mindfulness app.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.