At a Glance
- Tasks: Provide top-notch technical and admin support to the Bereavement Services team.
- Company: Join a dedicated team focused on putting residents first.
- Benefits: Gain valuable experience while making a difference in the community.
- Other info: Flexible work approach with opportunities for personal and professional growth.
- Why this job: Be part of a supportive environment that values continuous improvement and teamwork.
- Qualifications: 5 GCSEs including Maths and English; strong admin and ICT skills required.
The predicted salary is between 24000 - 28000 € per year.
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.
Roles And Responsibilities:
- Provide high-quality technical and administrative support to the Bereavement Services team.
- Deliver routine, complex, and emergency administrative tasks within set deadlines.
- Respond to customer queries professionally and escalate issues when required.
- Maintain excellent customer service standards and support the “Putting Residents First” approach.
- Organise meetings, prepare agendas, and take accurate meeting minutes.
- Maintain and update case management systems, databases, and records.
- Support operational staff with the use of internal systems and processes.
- Assist with financial administration, payment queries, and budget-related tasks.
- Ensure compliance with financial regulations and council procedures.
- Prioritise workload effectively and manage multiple tasks accurately.
- Work collaboratively within a multi-disciplinary team environment.
- Support service delivery across different locations and teams when required.
- Maintain confidentiality and handle sensitive information appropriately.
- Produce reports and management information as required.
- Escalate operational or service delivery issues to supervisors/managers.
- Assist with continuous improvement initiatives and service enhancements.
- Support training, induction, and development of new team members when required.
- Build positive working relationships with colleagues, service users, suppliers, and external organisations.
- Deliver administrative support that helps improve operational efficiency and resident services.
- Ensure all work is completed in line with service standards, policies, and performance targets.
Essential Requirements:
- Minimum 5 GCSE passes including Maths and English or equivalent.
- Strong administrative and organisational skills.
- Experience supporting multi-disciplinary teams.
- Excellent ICT skills including Microsoft Word, Excel, and Google Docs.
- Experience using database or case management systems.
- Ability to manage high workloads and meet deadlines.
- Strong communication and customer service skills.
- Flexible approach to work and willingness to support different teams/locations.
- Positive “can do” attitude and ability to work independently and within a team.
Technical Support Officer employer: AESN LIMITED
As a Technical Support Officer, you will thrive in a supportive and collaborative work environment that prioritises the well-being of our residents. Our commitment to continuous service improvement and professional development ensures that you will have ample opportunities for growth while contributing to meaningful community services. With a focus on teamwork and a culture that values every employee's input, we offer a fulfilling career path in a location dedicated to enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers – it helps you showcase your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the role of Technical Support Officer. Use keywords from the job description to show we’re on the same page!
Showcase Your Experience:Don’t just list your previous jobs; explain how your past experiences have prepared you for this role. Focus on your administrative skills and any experience with multi-disciplinary teams, as these are key for us.
Be Professional Yet Personable:When responding to customer queries or discussing your approach in your application, keep it professional but let your personality shine through. We love a positive 'can do' attitude!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at AESN LIMITED
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Support Officer. Familiarise yourself with the key tasks like providing administrative support, managing customer queries, and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role emphasises a 'Putting Residents First' approach, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled queries or resolved issues effectively. Highlighting your ability to maintain high standards of service will set you apart.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to talk about how you prioritise tasks and manage your workload. You might want to share a story about a time you successfully juggled multiple responsibilities or met tight deadlines. This will show that you can handle the demands of the role.
✨Be Ready for Teamwork Questions
As the position involves working within a multi-disciplinary team, expect questions about collaboration. Prepare examples of how you've worked with others to achieve a common goal. Emphasising your flexibility and positive attitude will resonate well with the interviewers.
