At a Glance
- Tasks: Solve complex technical problems and support advanced robotic systems in healthcare.
- Company: Award-winning tech company transforming global healthcare with innovative robotics.
- Benefits: Competitive salary, bonus, private healthcare, pension, and hybrid working.
- Other info: Exciting career growth opportunities in a highly regulated engineering environment.
- Why this job: Join a dynamic team and make a real impact on cutting-edge technology.
- Qualifications: Degree in Engineering or relevant experience with complex electro-mechanical systems.
The predicted salary is between 40000 - 45000 £ per year.
Location: Cambridge (Hybrid – 3 Days On-Site)
Salary: £40,000 – £50,000 + Bonus + Excellent Benefits
If you're the type of engineer who enjoys solving complex technical problems rather than simply fixing them, this could be exactly the challenge you've been looking for. Our client is a rapidly expanding, award-winning technology company that has developed one of the world's most advanced robotic systems. Their innovative products are transforming the future of healthcare globally, and due to continued growth they are now looking to appoint a Product Support Engineer to join their Operations team.
This is far more than a traditional support role. You'll become the technical expert for complex product issues, working closely with Engineering, Quality, Regulatory and Field Service teams to investigate root causes, improve product reliability and influence future product development.
The Role
Working as part of a highly collaborative engineering team, you will provide advanced technical support for Field Service Engineers across a global installed base of sophisticated electro-mechanical systems. Other responsibilities will include, but are not limited to:
- Providing second and third-line technical support for Field Service Engineers.
- Investigating complex technical issues using structured root cause analysis techniques.
- Producing high-quality diagnostic procedures, service documentation and technical instructions.
- Supporting Corrective and Preventative Actions (CAPA) within the Quality Management System.
- Leading improvement projects that enhance customer experience and field performance.
- Supporting risk management activities within a highly regulated engineering environment.
- Acting as the technical bridge between Product Development, Quality and Field Service.
The Person
Candidates suitable for consideration should be able to demonstrate:
- Degree qualified (or equivalent) in Engineering or be a Time Served Engineer with relevant experience.
- Experience supporting or troubleshooting complex electro-mechanical systems.
- Experience carrying out structured root cause investigations.
- Experience within Medical Devices, Robotics, Aerospace, Defence, Automotive or another highly regulated engineering environment would be highly advantageous.
The successful candidate will enjoy a salary of £40,000–£50,000, annual bonus, private healthcare, pension, enhanced family benefits, hybrid working and the opportunity to join one of the UK's most exciting engineering organisations developing genuinely world-leading technology.
Do you have the technical curiosity and problem-solving mindset to take on this challenge?
Product Support Engineer employer: AES
Join a dynamic team where innovation meets craftsmanship in the heart of advanced manufacturing. As a Bowl Tool Technician, you'll benefit from a supportive work culture that prioritises employee growth and development, alongside competitive remuneration of up to £40,000 a year. Our commitment to excellence ensures you will work with cutting-edge technology in a collaborative environment, making a meaningful impact on the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at AES.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at AES a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at AES.
✨Apply Through Company Websites
When you spot a role like Product Support Engineer at AES, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at AES a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to AES specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at AES
✨Brush Up on Core Engineering Principles
Before heading into the interview with AES, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like AES want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
