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- Tasks: Support the Service Manager in coordinating and scheduling services for renewable energy solutions.
- Company: Join aes renewables, a leader in innovative renewable energy solutions.
- Benefits: Enjoy a competitive salary, company pension, private medical insurance, and more.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Be part of a greener future while developing your career in a fast-paced environment.
- Qualifications: Experience in service administration, strong organisational skills, and a customer-focused approach.
The predicted salary is between 28800 - 43200 £ per year.
aes renewables is a leader in renewable energy solutions. With five decades of experience, we’ve been at the forefront of renewable energy innovation. We deliver high quality, reliable renewable solutions that stand the test of time. If you work with aes you’re choosing a greener, brighter future with a company that’s here to stay.
We are looking to recruit a Service Administrator to support our Service Manager across our Servicing, Installation, and Aftercare functions. This is a key operational role that goes beyond traditional administration, combining service coordination, scheduling, customer service, and process improvement. Acting as a central link between office operations, engineers, contractors, suppliers, and clients, the Service Administrator will help ensure our services are delivered efficiently, professionally, and to the highest standards.
- Act as the primary point of contact for the Service Manager, translating priorities into action across service and technical teams
- Plan and schedule engineers and contractors, balancing workloads and responding to urgent service needs
- Liaise with tenants/clients and contractors to coordinate repairs, maintenance, and servicing works
- Maintain and improve service workflows in line with SLAs, warranties, and preventative maintenance schedules
- Monitor and report on service KPIs and operational performance
- Manage stock control systems, forecasting demand and minimising shortages
- Raise and process purchase orders and supplier invoices
- Liaise with suppliers regarding costs, availability, and delivery
- Handle service enquiries by phone and email, including the majority of calls for the Dingwall office
- Manage customer complaints and service concerns professionally and efficiently
- Prepare and maintain accurate service documentation, warranties, compliance certificates, and work records
- Carry out customer follow-ups and gather feedback for service improvement
- Support the Service Manager with reporting, meetings, and coordination across departments
- Maintain CRM systems and service databases
- Monitor service expenditure and highlight risks or variances
- Identify opportunities to improve processes and systems
Skills and Experience Required:
- Experience in a fast-paced service, technical, or engineering office environment
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Confident IT skills, including Excel and CRM/database systems
- Ability to prioritise workloads and work under pressure
- Strong customer service focus and professional approach
- Experience in stock control, procurement, and invoice processing
- Experience with preventative maintenance scheduling or asset management
- KPI reporting and operational data analysis
- Familiarity with renewable energy or technical service industries
Personal Qualities:
- Proactive, adaptable, and detail-oriented
- Strong sense of accountability and teamwork
- Resilient in a fast-moving service environment
- Committed to delivering excellent customer experiences
- Willing to support wider business goals and continuous improvement
Company events, Company pension, Cycle to work scheme, Life insurance, On-site parking, Private medical insurance.
Service Administrator in Dingwall employer: aes renewables
Contact Detail:
aes renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Dingwall
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those who work at aes renewables. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching aes renewables thoroughly. Understand their services and values, and think about how your skills as a Service Administrator can contribute to their mission of delivering high-quality renewable solutions.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed schedules or improved processes in previous roles. This will demonstrate that you're ready to hit the ground running!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Administrator in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills, customer service focus, and any relevant experience in a fast-paced environment. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about renewable energy and how your background makes you a great fit for the Service Administrator role. Keep it concise but engaging – we love a good story!
Show Off Your IT Skills: Since the role involves using CRM systems and Excel, mention any relevant software experience you have. If you've improved processes or managed data before, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at aes renewables
✨Know Your Stuff
Before the interview, make sure you understand aes renewables and their role in the renewable energy sector. Familiarise yourself with their services, values, and recent projects. This will not only show your interest but also help you relate your skills to their needs.
✨Showcase Your Organisational Skills
As a Service Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules, coordinated teams, or improved processes. Be ready to discuss how you prioritise workloads and handle pressure.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your customer service focus and professional approach.
✨Be Proactive About Improvement
Think about ways you can contribute to process improvements at aes renewables. Come prepared with ideas on how to enhance workflows or service delivery. This shows that you're not just looking to fill a role, but are genuinely interested in helping the company grow.