Funding Journey
Series A-backed, having raised approximately $14.5M from leading venture capital firms. The business is now cash-flow positive and experiencing rapid growth.
Locations
London HQ | Hybrid (UK-based)
Summary
This is an opportunity to join one of Europe's fastest-growing AI companies, building technology that's transforming healthcare. Their platform is used by over 1,100 clinics, supports more than 20% of the UK population, and has helped millions of patients receive faster care. The business combines cutting-edge AI with a mission-driven culture, offering the chance to make a genuine impact while working alongside an exceptionally high-performing team.
Job reference code
JC108
Company Overview
Job Title
Customer Success Manager
Industry
Healthcare AI / HealthTech / SaaS
Revenue
~$14M+ ARR
Funding Journey
Series A-backed, having raised approximately $14.5M from leading venture capital firms. The business is now cash-flow positive and experiencing rapid growth.
No Of Employees
~35 employees
Job Summary
As a Customer Success Manager, you'll own the entire customer journey from onboarding through to long-term adoption, retention and expansion. You'll work closely with healthcare organisations to ensure they're getting maximum value from the platform, building trusted relationships with clinicians and practice managers while driving product adoption and customer advocacy. You'll become the voice of the customer internally, partnering closely with Product and Engineering to influence future product development based on real customer feedback. This is a highly strategic Customer Success role where you'll help build scalable CS playbooks and processes while supporting a business that's growing at an exceptional pace. You'll thrive if you enjoy working in a fast-moving startup environment, love building relationships, are passionate about delivering outstanding customer experiences, and want to make a tangible impact on customers' lives.
Experience Required
- 1+ years of Customer Success experience within a SaaS business OR
- An ambitious Account Executive or SDR looking to transition into Customer Success.
- Strong communication and relationship-building skills.
- Passion for delivering exceptional customer experiences.
- Highly organised, proactive and comfortable working autonomously.
- Commercial mindset with an interest in customer retention, adoption and account growth.
- Excited by working in a fast-growing startup environment where you'll wear multiple hats and help shape how Customer Success evolves.
Application Process
- Initial application.
- Introductory conversation with the hiring team.
- Interview(s) focused on customer communication, commercial thinking and problem-solving.
- Final interview with senior leadership.
- Offer and onboarding.
Customer Success Manager in London employer: AEs of London
AEs of London is an exceptional employer that prioritises employee growth and development within the dynamic field of AI HealthTech. Our hybrid work culture fosters collaboration and innovation, allowing you to build meaningful relationships with clients while contributing to impactful product advancements. With a strong focus on a customer-first approach, we offer a supportive environment where your contributions directly shape the future of our services.
