At a Glance
- Tasks: Own the customer journey, ensuring maximum value and building trusted relationships.
- Company: Join a fast-growing AI company transforming healthcare with cutting-edge technology.
- Benefits: Competitive salary, hybrid work model, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the voice of the customer and influence product development in a dynamic startup.
- Qualifications: 1+ years in Customer Success or a strong desire to transition from sales roles.
The predicted salary is between 40000 - 50000 £ per year.
Funding Journey
Series A-backed, having raised approximately $14.5M from leading venture capital firms. The business is now cash-flow positive and experiencing rapid growth.
Locations
London HQ | Hybrid (UK-based)
Summary
This is an opportunity to join one of Europe's fastest-growing AI companies, building technology that's transforming healthcare. Their platform is used by over 1,100 clinics, supports more than 20% of the UK population, and has helped millions of patients receive faster care. The business combines cutting-edge AI with a mission-driven culture, offering the chance to make a genuine impact while working alongside an exceptionally high-performing team.
Job reference code
JC108
Company Overview
Job Title
Customer Success Manager
Industry
Healthcare AI / HealthTech / SaaS
Revenue
~$14M+ ARR
Funding Journey
Series A-backed, having raised approximately $14.5M from leading venture capital firms. The business is now cash-flow positive and experiencing rapid growth.
No Of Employees
~35 employees
Job Summary
As a Customer Success Manager, you'll own the entire customer journey from onboarding through to long-term adoption, retention and expansion. You'll work closely with healthcare organisations to ensure they're getting maximum value from the platform, building trusted relationships with clinicians and practice managers while driving product adoption and customer advocacy. You'll become the voice of the customer internally, partnering closely with Product and Engineering to influence future product development based on real customer feedback. This is a highly strategic Customer Success role where you'll help build scalable CS playbooks and processes while supporting a business that's growing at an exceptional pace. You'll thrive if you enjoy working in a fast-moving startup environment, love building relationships, are passionate about delivering outstanding customer experiences, and want to make a tangible impact on customers' lives.
Experience Required
- 1+ years of Customer Success experience within a SaaS business OR
- An ambitious Account Executive or SDR looking to transition into Customer Success.
- Strong communication and relationship-building skills.
- Passion for delivering exceptional customer experiences.
- Highly organised, proactive and comfortable working autonomously.
- Commercial mindset with an interest in customer retention, adoption and account growth.
- Excited by working in a fast-growing startup environment where you'll wear multiple hats and help shape how Customer Success evolves.
Application Process
- Initial application.
- Introductory conversation with the hiring team.
- Interview(s) focused on customer communication, commercial thinking and problem-solving.
- Final interview with senior leadership.
- Offer and onboarding.
Customer Success Manager employer: AEs of London
Join one of Europe's fastest-growing AI companies, where you'll be part of a mission-driven culture that values innovation and impact in healthcare. With a hybrid work model based in London, you'll enjoy a collaborative environment that fosters personal growth and professional development, all while working alongside a high-performing team dedicated to transforming patient care. This role offers the unique opportunity to influence product development and customer success strategies in a rapidly expanding startup, making a real difference in the lives of millions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AEs of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AEs of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AEs of London:Your cover letter is your chance to shine! Tell us why you want to work at AEs of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AEs of London!
How to prepare for a job interview at AEs of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
