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- Tasks: Support contractors with top-notch service from onboarding to re-deployment.
- Company: Join Aerotek, a leader in staffing and workforce solutions.
- Benefits: Enjoy flexible work options and a supportive team culture.
- Why this job: Make a real impact by enhancing contractor experiences and building relationships.
- Qualifications: Requires an associate's degree or two years of customer service experience.
- Other info: Ideal for those passionate about helping others and improving workplace satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns, or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests.
Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.
Essential Functions:
- Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractors on satisfaction of the assignment and applicability of job match.
- Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL’s practice.
- Maintain thorough documentation on contract employees in the applicant tracking system (Connected).
- Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirements/openings.
- Generate referrals.
- Act as a liaison between candidates and FSG; CCR assists recruiters with the completion of contractor onboarding, as needed.
Supervisory or Management Responsibilities: N/A
Minimum Education/Experience/Abilities/Skills:
- Associates degree or two years of applicable experience in customer service.
- 2+ years professional experience.
- Customer service skills.
- Business acumen.
- Computer skills / MS Office suite.
- 2+ years Aerotek experience as a recruiter, contract sourcer, or CSA (preferred).
Contractor Care Representative employer: Aerotek
Contact Detail:
Aerotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Care Representative
✨Tip Number 1
Familiarise yourself with the contractor experience and the specific challenges they face. Understanding their needs will help you provide better support and demonstrate your commitment to their satisfaction during interviews.
✨Tip Number 2
Network with current or former Contractor Care Representatives to gain insights into the role. They can share valuable tips on what it takes to excel in this position and may even refer you to the hiring team.
✨Tip Number 3
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to discuss examples of how you've successfully resolved issues in the past, as this will be crucial for the role.
✨Tip Number 4
Research Aerotek's values and mission to align your answers with their company culture. Showing that you understand and resonate with their goals will make you a more attractive candidate.
We think you need these skills to ace Contractor Care Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contractor Care Representative. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and any specific skills mentioned in the job description, such as business acumen and proficiency in MS Office. Use clear examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the contractor experience. Mention how you can contribute to providing superior support and maintaining contractor satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Aerotek
✨Showcase Your Customer Service Skills
As a Contractor Care Representative, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Understand the Role's Responsibilities
Familiarise yourself with the essential functions of the role. Make sure you can articulate how your skills and experiences align with managing contractor touchpoints and acting as a liaison between contractors and support groups.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. Highlight your experience in maintaining documentation and how you ensure all parties are informed and engaged.
✨Prepare Questions for the Interviewers
Show your interest in the position by preparing thoughtful questions. Ask about the team dynamics, the tools used for documentation, or how success is measured in the Contractor Care Representative role.
