At a Glance
- Tasks: Lead troubleshooting for complex technical issues and mentor junior team members.
- Company: Join Aerospike, a leader in real-time data management.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact on mission-critical systems and work with cutting-edge technology.
- Qualifications: 7+ years in technical support or engineering, with expertise in Linux and NoSQL databases.
The predicted salary is between 66150 - 80850 £ per year.
We are seeking an experienced, high-performing Senior Technical Support Engineer to join our Global Customer Support team.
In this senior role, you will act as a technical subject matter expert responsible for investigating, diagnosing, and resolving the most complex, high-severity customer issues with the Aerospike Real-Time Data Platform.
You will mentor junior team members, partner closely with Engineering and Product teams to drive product quality, and serve as a trusted technical advisor for our strategic enterprise accounts.
- What You’ll Do
- Lead troubleshooting and resolution efforts for critical, highly complex technical issues across diverse enterprise customer environments (cloud, hybrid, on-premise).
- Drive live incident remediation and high-severity escalation management for mission-critical, high-throughput systems.
- Partner directly with Core Engineering and Product teams to identify root causes, influence bug fixes, and advocate for feature requests that enhance platform reliability.
- Guide enterprise customers on complex architecture, configuration best practices, capacity planning, and advanced performance tuning.
- Mentor, coach, and support team members to level up overall technical capability across the global support organization.
- Author and review high-impact Knowledge Base articles, technical post-mortems, and internal troubleshooting playbooks.
- Lead or contribute to internal tooling, automation, and process improvements to elevate support efficiency.
- Participate in a senior-level on-call rotation for out-of-hours, bank holiday, and weekend escalation coverage.
Qualifications
- 7+ years of progressive experience in senior technical support, systems engineering, site reliability engineering (SRE), or database administration in enterprise environments.
- Deep expertise in Linux systems administration and low-level system troubleshooting (kernel tuning, memory management, disk I/O, networking).
- Proven experience troubleshooting distributed systems, high-availability architectures, and large-scale data platforms.
- Strong hands‑on experience with No SQL databases (Aerospike experience is a significant advantage) or high-performance SQL databases at scale.
- Advanced proficiency in hybrid and cloud infrastructure (AWS, GCP, or Azure).
- Proven ability to write scripts or code (Python, Bash, Go, or C/C++) for log analysis, diagnostic tooling, or reproduction of complex technical bugs.
- Exceptional problem‑solving skills with a calm, methodical approach to high‑pressure customer incidents.
- Excellent written and verbal communication skills, with a track record of effectively translating complex technical issues to executive stakeholders.
- Right to work in the UK.
- Nice to Have
- Expertise with Kubernetes, Docker, and enterprise container orchestration in production environments.
- AWS/GCP/Azure Professional level certifications or CKA (Certified Kubernetes Administrator).
- Experience handling database migration projects or benchmarking enterprise workloads.
Education
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline—or equivalent practical/industry experience.
- About Aerospike
Aerospike is an Equal Opportunity Employer.
We are committed to fostering an inclusive work environment that respects diversity and promotes equality of opportunity, in alignment with the UK Equality Act 2010.
We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
Join us at Aerospike and be part of a dynamic team that is shaping the future of data management.
To keep our recruitment pipeline as high-performance as our database, Aerospike uses AI-driven tools to streamline resume reviews, scheduling, and communication.
While we love smart tech, we value human connection even more.
AI helps us optimize the process, but real people make 100% of the actual hiring decisions.
Aerospike is the real-time database for mission‑critical use cases and workloads, including machine learning, generative, and agentic AI.
Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.
Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, Pay Pal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.
At Aerospike, we dream big and deliver even bigger. Our mission is unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability .
If you're ready to shape the future of data, join us.
Senior Technical Support Engineer in Cheltenham employer: Aerospike
Aerospike is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Senior BDR role. With a strong emphasis on employee growth and development, team members are encouraged to leverage cutting-edge AI tools to enhance their skills and drive meaningful results across the UK, Ireland, and EMEA markets. The collaborative environment and commitment to personalisation in outreach ensure that every employee can make a significant impact while enjoying the benefits of a supportive and forward-thinking workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer in Cheltenham
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Aerospike or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Senior Technical Support Engineer in Cheltenham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Aerospike.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Aerospike and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Aerospike
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Aerospike uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
